Envoy incident

Elevated errors on accessing the Envoy site

Critical Vendor's status page →

Resolved after 28 minutes, affecting Envoy Dashboard and Employee Registration and 1 more, on December 5, 2025.

monitoring Dec 05, 2025, 09:19 AM UTC

We are seeing the site recover to full operational status. We will continue monitoring.

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Started
Dec 05, 2025, 09:03 AM UTC
Resolved
Dec 05, 2025, 09:32 AM UTC
Duration
28m
Detected by Pingoru
Dec 05, 2025, 09:03 AM UTC

Affected components

Envoy DashboardEmployee RegistrationVisitor registrationDesksDeliveriesAuto Check-in via Access ControlAnalyticsPush notificationsRoomsMobile

Update timeline

  1. investigating Dec 05, 2025, 09:03 AM UTC

    We are seeing elevated error rates on attempting to access the Envoy site. We are currently investigating issues with Cloudflare: https://www.cloudflarestatus.com/incidents/lfrm31y6sw9q We will update when we have more information.

  2. investigating Dec 05, 2025, 09:09 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Dec 05, 2025, 09:14 AM UTC

    We are seeing some portions of the site recover.

  4. monitoring Dec 05, 2025, 09:19 AM UTC

    We are seeing the site recover to full operational status. We will continue monitoring.

  5. resolved Dec 05, 2025, 09:32 AM UTC

    This incident has been resolved.

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