Resolved after 1 hour 9 minutes, affecting Auto Check-in via Access Control and Auto-Check in via Wifi Integrations, on March 12, 2026.
On March 11 at around 11:24 AM PST, an authentication issue caused sign-in events from integrations like WiFi, badge readers, and SSO to be queued instead of processed. Our team resolved the issue and replayed the queued events to ensure all impacted data was recovered. An internal post-mortem has been organized to analyze the incident and note key learnings and action items. If you have any questions or require additional information, please don't hesitate to contact our Customer Support team via [[email protected]](mailto:[email protected]) or contact your dedicated account manager.
Affected components
Update timeline
- investigating Mar 12, 2026, 02:51 PM UTC
We are investigating issues impacting auto-sign in.
- identified Mar 12, 2026, 03:13 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Mar 12, 2026, 04:01 PM UTC
This incident has been resolved.
- postmortem May 18, 2026, 07:16 PM UTC
On March 11 at around 11:24 AM PST, an authentication issue caused sign-in events from integrations like WiFi, badge readers, and SSO to be queued instead of processed. Our team resolved the issue and replayed the queued events to ensure all impacted data was recovered. An internal post-mortem has been organized to analyze the incident and note key learnings and action items. If you have any questions or require additional information, please don't hesitate to contact our Customer Support team via [[email protected]](mailto:[email protected]) or contact your dedicated account manager.
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