Elastic Cloud incident
Kibana access restored for UI-assigned Organization Owners on Hosted deployments
Resolved after 21 hours, on September 10, 2026.
Update: The fix has been deployed to production and we have applied a data correction to affected accounts, restoring Kibana access for impacted users. We are monitoring to confirm full resolution.
Update timeline
- identified Sep 10, 2026, 01:30 AM UTC
We have identified and are in the process of fixing+mitigating a bug in our permissions management UI that is prevents users with the Organisation Owner role and Cloud Console, Elasticsearch, and Kibana access from accessing Kibana in Hosted Deployments.
- identified Sep 10, 2026, 06:03 AM UTC
Update: This incident is still ongoing and we are continuing to investigate.
- monitoring Sep 10, 2026, 09:51 AM UTC
Update: The fix has been deployed to production and we have applied a data correction to affected accounts, restoring Kibana access for impacted users. We are monitoring to confirm full resolution.
- resolved Sep 10, 2026, 10:31 PM UTC
This incident has been resolved.
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