Elastic Cloud Outage History

Customers with Serverless projects in the Azure UAE North region may see delays in metrics displayed in Cloud UI. The team is investigating the issue and we will post an update in 2 hours or sooner if necessary

We are currently experiencing delays in provisioning new cloud resources due to slowness with an external container image provider. This may result in delays when creating new deployments, scaling existing ones, or relocating instances affected by infrastructure maintenance. As mitigation, you can try re-running failed plan changes. Existing running deployments are not impacted. Our team is actively monitoring the situation and working to mitigate the issue. We will provide an update in the next 12 hours.

We are investigating reports of missing node-level metrics (CPU, memory, disk, thread pools) for recent time ranges in a subset of AutoOps regions. This may appear as a "No data" message on the Nodes view. Cluster health, shard, and deployment data are unaffected, and no data loss has occurred. We will provide an update within the next 2 hours or earlier.

We are currently aware that some customers may be unable to access the Elastic Support Portal at this time. We are working with our provider to investigate. If you need to contact support in the meantime, please contact [email protected].

We are investigating metrics delays in the console.

We are currently investigating an issue impacting services running in GCP us-central1. We will provide additional updates as we learn more about the scope of impact.

We are aware of a bug affecting customers on Elasticsearch versions 9.5.0, 9.5.1 and 9.5.2 where bulk index operations processed on the primary shard can result in divergence on the replicas resulting in high disk usage and long-running recoveries. The team is working on a fix. More information can be found on https://www.elastic.co/docs/release-notes/elasticsearch/known-issues#elasticsearch-9.5.2-known-issues The next update will be in the next 2 hours or sooner if needed.

We are currently investigating elevated error rates affecting the managed OTLP on Elastic Cloud Serverless. Our team is actively investigating the root cause. We will provide an update within 30 minutes.

We are continuing to investigate elevated error rates affecting the managed OTLP on Elastic Cloud Serverless. We will provide an update within 1 hour.

An issue affecting the creation of new Serverless projects in Azure's eastus region has been identified. Our team is actively investigating to determine the root cause. We will provide a follow-up status update within the next hour or as soon as the root cause is established, whichever occurs first.

We are seeing elevated error rates from the upstream provider for the microsoft-multilingual-e5-large embedding model. Search embedding requests to this model may fail. We are investigating

We're seeing some improvement in availability but are continuing to monitor the situation. We will follow up with more information in due course.

We are investigating failures with Serverless project creation.

We're currently investigating an issue affecting Serverless project creation and modifications. You may experience delays or failures when creating new projects or updating existing project settings. What's affected: - Creating new Serverless projects - Modifying project settings in the Cloud UI or over the API What's not affected: - Running Serverless projects continue to operate normally - Existing project workloads are unimpacted We'll provide an update within 2 hours, or sooner if the situation changes.

We have identified an issue with our metering of Instance Capacity for Hosted Deployments that affects a subset of customers. We currently believe the impact to be limited to a small number of customers but are still working to identify and correct all occurrences of this issue. We will proactively issue billing corrections where necessary.

We are still investigating the metering issue impacting a small number of customers. We will proactively issue billing corrections where necessary. We'll provide another update when new information is available.

We are still investigating the metering issue impacting a small number of customers. We'll provide a further update when new information is available.

We are currently investigating an issue affecting multi-factor authentication (MFA) via email for Elastic Cloud users with Gmail accounts. Affected users may experience long delays or failures when receiving their email MFA code. Available Workarounds: - Use an alternative MFA factor if registered (Authenticator App / TOTP or WebAuthn). - Authenticate using the "Log in with Google" social login button. Note: API Key access to your projects and deployments remains fully operational. We are actively collaborating with our partners to resolve this issue and will provide an update as soon as we can.

Update: This incident is still ongoing and we are continuing to investigate. We are currently investigating an issue affecting multi-factor authentication (MFA) via email for Elastic Cloud users with Gmail accounts. Affected users may experience long delays or failures when receiving their email MFA code. Available Workarounds: - Use an alternative MFA factor if registered (Authenticator App / TOTP or WebAuthn). - Authenticate using the "Log in with Google" social login button. Note: API Key access to your projects and deployments remains fully operational. We are actively collaborating with our partners to resolve this issue and will provide an update as soon as we can.

Update: This incident is still ongoing and we are continuing to investigate.

We are investigating errors with our cloud console affecting access to create, update, delete and view Elastic Cloud Hosted deployments. Our team is actively investigating the cause so that they can mitigate and restore the service.

We are investigating a problem that prevents customers from authenticating against Elastic Cloud using their Microsoft login credentials

We have identified continued impact for a subset of affected customers using EIS. Our team is investigating an issue with the previous remediation and is working to ensure all affected environments are fully restored.

We are currently investigating a partial outage affecting the Elastic Integration Service (EIS) for Elastic Cloud customers with deployments in GCP and Azure in EMEA regions.

We are currently investigating a partial outage affecting the Elastic Inference Service (EIS) for Elastic Cloud customers with deployments in GCP and Azure in EMEA regions.

We are currently investigating a partial outage affecting the Elastic Inference Service (EIS) for Elastic Cloud customers with deployments in GCP and Azure in EMEA regions.