Dynatrace incident
Support Portal Experience Impacted by a Communication Issue
Resolved after 3 hours 45 minutes, affecting Dynatrace ecosystem services and Dynatrace ecosystem services (Dynatrace ecosystem services — Dynatrace Support Portal), on August 28, 2026.
We have identified and mitigated the issue affecting communication through the Support Portal. Customers should now be able to add comments to their support cases as expected. We will continue to monitor this situation to ensure stability and provide an update within the next 4 hours. We apologize for the disruption and appreciate your patience while we worked to resolve this.
Affected components
Update timeline
- investigating Aug 28, 2026, 12:53 PM UTC
We are investigating issues with communicating via a Support case within the Support portal. Customers will experience errors communicating into cases on the Support portal. We will have an update within the next one hour unless new information is available. We apologize for the inconvenience this has caused.
- monitoring Aug 28, 2026, 01:32 PM UTC
We have identified and mitigated the issue affecting communication through the Support Portal. Customers should now be able to add comments to their support cases as expected. We will continue to monitor this situation to ensure stability and provide an update within the next 4 hours. We apologize for the disruption and appreciate your patience while we worked to resolve this.
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