Is Dynatrace down?

We are investigating a performance issue affecting Azure environments in the East US region. Increased latency is impacting metric processing and may also result in slower-than-normal user interface responsiveness. Customers may experience reduced alert generation, including metric events and anomaly detection. We are currently evaluating mitigation measures to restore normal service performance and will provide further updates as more information becomes available. We apologize for the inconvenience.

We have identified the cause of a performance issue affecting Azure environments in the East US region. Mitigation measures have been applied, and service levels are returning to normal. We are continuing to monitor the environment closely to ensure ongoing stability and will provide the next update within one hour or sooner if significant new information becomes available. We apologize for the inconvenience.

We continue to observe stable performance across Azure environments in the East US region following the mitigation measures previously implemented. Service levels remain within expected thresholds, and no new issues have been identified. Given the positive recovery trend, our next update will be provided within two hours, or sooner if any significant new information becomes available. We apologize for the inconvenience and appreciate your patience while we continue to monitor the environment closely.

We are investigating an issue affecting a subset of Dynatrace environments on AWS US East. Some customers may experience failures of DQL queries, when loading dashboards and applications, and delays or failures in alert processing, or missing alerts. We apologize for the inconvenience and will provide the next update within one hour or sooner if significant new information becomes available.

A mitigation has been implemented for the issue affecting a subset of Dynatrace environments on AWS US East. Service availability has improved, and we are actively monitoring the platform to ensure stability. We apologize for the inconvenience and will provide the next update within one hour or sooner if significant new information becomes available.

Service availability remains stable following the mitigation implemented for the issue affecting a subset of Dynatrace environments on AWS US East. We continue to actively monitor the platform to ensure stability. We apologize for the inconvenience and will provide the next update within one hour or sooner if significant new information becomes available.

Service availability remains stable in AWS US East. We continue to actively monitor the platform and have not observed a recurrence of the issue. We apologize for the inconvenience and will provide the next update within one hour or sooner if significant new information becomes available.

We are investigating an issue affecting authentication services. As a result, data processing and extraction services may experience errors or delayed results. Data ingestion continues to operate, but processing of ingested data may be impacted. Our teams are actively investigating the issue and working to restore normal service. Please monitor Dynatrace Status for further updates. We apologize for the inconvenience.

We are continuing to investigate the issue affecting authentication services. Customers may experience problems accessing Dynatrace services. We are actively working to mitigate the issue and restore normal service. We will provide our next update within 30 minutes or sooner if significant new information becomes available. We apologize for the inconvenience.

We have identified the issue affecting authentication services and are actively implementing mitigation measures. Customers may experience problems accessing Dynatrace services while mitigation activities are in progress. We are working to restore normal service as quickly as possible and will provide our next update within 30 minutes or sooner if significant new information becomes available. We apologize for the inconvenience.

We continue to work on mitigation measures for the issue affecting authentication services. Customers may experience problems accessing Dynatrace services. We will provide our next update within 30 minutes or sooner if significant new information becomes available. We apologize for the inconvenience.

We continue to work on mitigation measures for the issue affecting authentication services and are observing slight improvements. We will provide our next update within 30 minutes or sooner if significant new information becomes available. We apologize for the inconvenience.

We continue to work on mitigation measures for the issue affecting authentication services. We are observing continued improvements. Access to the Dynatrace platform is improving. We have implemented additional mitigation measures to reduce the impact, while work continues to restore all affected services. We will provide our next update within 30 minutes or sooner if significant new information becomes available.

We continue to make progress in mitigating the issue affecting authentication services.  Additional mitigation measures have been implemented to reduce customer impact while our teams continue working toward full service restoration. We will provide the next update within 30 minutes, or sooner if significant new information becomes available. We apologize for the inconvenience and appreciate your patience as we continue working toward full mitigation.

We continue to make progress in mitigating the issue affecting authentication services. Additional mitigation measures have been implemented to reduce customer impact while our teams continue working toward full-service restoration. We will provide the next update within 30 minutes, or sooner if significant new information becomes available. We apologize for the inconvenience and appreciate your patience as we continue working toward full mitigation.

We continue to make progress in mitigating the issue affecting authentication services. We have identified that the token service supporting several Dynatrace capabilities remains impacted and are actively implementing additional mitigation measures while work continues toward full service restoration. The following services may experience degraded functionality or interruptions while mitigation activities are in progress: - Authentication Services - Anomaly Detectors - BizEvents - Extracted Metrics - Problem Manager - Real User Monitoring - Smartscape - Synthetics - Workflows In addition, customers may begin to experience issues accessing the Dynatrace Classic UI. If you are unable to access your environment, this is related to this ongoing incident. We will share progress and resolution updates on this Status Page as they become available. To reduce duplicate effort and keep our teams focused on remediation, please follow this incident here rather than opening a Support case for the impacted behavior. Our teams remain actively engaged and are working to restore all affected services as quickly as possible. We will provide the next update within 30 minutes, or sooner if significant new information becomes available. We apologize for the inconvenience and appreciate your patience as we continue working toward full mitigation.

We continue to make progress in mitigating the issue affecting authentication services. We have identified that the token service supporting several Dynatrace capabilities remains impacted and are actively implementing additional mitigation measures while work continues toward full service restoration. The following services may experience degraded functionality or interruptions while mitigation activities are in progress: - Authentication Services - Anomaly Detectors (Alerting) - BizEvents - Extracted Metrics - Problem Manager - Real User Monitoring - Smartscape - Synthetics - Workflows In addition, customers may begin to experience issues accessing the Dynatrace Classic UI. If you are unable to access your environment, this is related to this ongoing incident. We will share progress and resolution updates on this Status Page as they become available. To reduce duplicate effort and keep our teams focused on remediation, please follow this incident here rather than opening a Support case for the impacted behavior. Our teams remain actively engaged and are working to restore all affected services as quickly as possible. We will provide the next update within 30 minutes, or sooner if significant new information becomes available. We apologize for the inconvenience and appreciate your patience as we continue working toward full mitigation.

We continue to make progress mitigating the issue affecting the Dynatrace Platform. The token service supporting several Dynatrace capabilities remains impacted, and we are implementing additional mitigation measures to further reduce customer impact while work continues toward full-service restoration. The following services may experience degraded functionality or interruptions while mitigation activities are in progress: - Authentication Services - Anomaly Detectors (Alerting) - BizEvents - Extracted Metrics - Problem Manager - Real User Monitoring - Smartscape - Synthetics - Workflows In addition, customers may begin to experience issues accessing the Dynatrace Classic UI. If you are unable to access your environment, this is related to this ongoing incident. We will share progress and resolution updates on this Status Page as they become available. To reduce duplicate effort and keep our teams focused on remediation, please follow this incident here rather than opening a Support case for the impacted behavior. Our teams remain actively engaged and are working to restore all affected services as quickly as possible. We will provide the next update within 30 minutes, or sooner if significant new information becomes available. We apologize for the inconvenience and appreciate your patience as we continue working toward full mitigation.

We are continuing to implement mitigation measures and are seeing gradual progress. Our investigation has helped narrow the issue to increase of requests affecting our authentication services coming from internal resources. The team is actively working to restore service behaviour to normal operating levels. However, we are still processing the accumulated backlog, and customers may continue to experience degraded functionality until recovery is fully completed. We will provide the next update within 30 minutes, or sooner if significant new information becomes available. We apologize for the inconvenience and appreciate your patience as we continue working toward full mitigation.

We continue to implement mitigation measures, and early results are showing promising signs of improvement. Our investigation has narrowed the issue to elevated internal request volume impacting authentication services. Teams remain focused on restoring normal service behavior as quickly and safely as possible. Recovery is still progressing as we work through the accumulated backlog, and some customers may continue to experience degraded functionality until mitigation is fully complete. We will provide the next update within 30 minutes, or sooner if significant new information becomes available. We apologize for the disruption and appreciate your continued patience as we work toward full mitigation.

We continue to implement mitigation measures, and some customers should begin seeing improvements in their environments. Our investigation has narrowed the issue to elevated internal request volume impacting authentication services. Teams remain fully engaged and are making steady progress toward restoring normal service behavior as quickly as possible. Until full mitigation is reached, some customers may continue to experience degraded functionality and data ingestion lags, while recovery work continues. We will provide the next update within 30 minutes, or sooner if significant new information becomes available. We apologize for the disruption and appreciate your continued patience as we work toward full mitigation.

We continue to see steady improvement as mitigation efforts progress, and many customers should already be experiencing better platform performance. While we are making significant progress toward full service restoration, some customers may still encounter degraded functionality and delays in data ingestion as recovery activities continue. We understand the impact this may have on your operations and remain fully focused on restoring all services as quickly as possible. Full recovery may take several more hours. We will provide the next update within 60 minutes, or sooner if there are any significant developments. We sincerely apologize for the disruption and greatly appreciate your patience and understanding as we work toward full restoration.

Mitigation efforts continue to show steady improvement, and many customers are already seeing better platform performance. While recovery work continues, some customers may still experience degraded functionality or data ingestion delays. We are closely monitoring backlog processing and overall system health to help ensure customer environments return to a healthy state following this incident. We understand the importance of restoring normal service as quickly as possible and remain fully engaged until recovery is complete. Based on current progress, full recovery may still require several more hours, and we will continue working to minimize any remaining customer impact. The latest mitigation efforts require propagation. Full recovery may take several more hours. We will share the next update within 30 minutes, or sooner if there is a material change. We sincerely apologize for the disruption and appreciate your continued patience and trust as we complete recovery efforts.

Mitigation efforts continue to show progress, with GCP and Azure environments showing significant improvement. Some customers may still experience degraded functionality or data ingestion delays while recovery work continues. Full recovery may take several more hours as mitigation propagates. Teams remain fully engaged and are monitoring system health and backlog processing. We will provide the next update within 30 minutes, or sooner if there are any significant developments. We apologize for the disruption and appreciate your continued patience.

Mitigation efforts continue to progress, with GCP and Azure environments demonstrating significant improvement. While recovery activities remain ongoing, our teams are focused on the restoration of AWS environments to a healthy operational state. Some customers may continue to experience degraded functionality or data ingestion delays during this period. Full recovery may require several additional hours as mitigation measures to propagate across affected environments. Our teams remain fully engaged, with continued monitoring of system health and backlog processing. We will provide the next update within 30 minutes, or sooner if there are any significant developments.

Mitigation continues to progress, with GCP and Azure showing significant improvement and we are also seeing a large number of AWS deployments are now in a healthy state. Some customers may still experience degraded functionality or data ingestion delays while recovery completes. Full recovery may take several more hours. Our teams remain fully engaged and are monitoring system health and backlog processing. We will provide the next update within 30 minutes, or sooner if there are significant developments.

Recovery efforts continue to progress across all cloud providers. Approximately 85% of AWS deployments have now returned to a healthy state, and we continue to see stability across GCP and Azure environments. While service stability has improved for the majority of affected customers, recovery may take several hours, and some customers may still experience degraded functionality or delays in data processing and ingestion as recovery activities continue and remaining backlogs are cleared. Our teams remain fully engaged and are closely monitoring system health and recovery progress. We will provide the next update within 30 minutes, or sooner if there are significant developments.

Mitigations have now been implemented across all cloud providers with only a small number of remaining AWS deployments to be restored. Customers may experience degraded functionality or delays in data processing and ingestion, which may take several hours to resolve, as recovery activities continue and remaining backlogs are cleared. Some customers may experience a significant increase in alerts as services restore. Our teams remain fully engaged and are closely monitoring system health and recovery progress. We will provide the next update within 30 minutes, or sooner if there are significant developments.

Mitigations have now been implemented across all cloud providers and all deployments are fully recovered. We are continuing to actively monitor the health of the restored deployments and currently observing stable performance. Customers may experience degraded functionality or delays in data processing and ingestion, which may take several hours to resolve, as recovery activities continue and remaining backlogs are cleared. Some customers may experience a significant increase in alerts as services restore. We will provide the next update within 30 minutes, or sooner if there are significant developments.

Mitigations have been successfully implemented and our team is actively monitoring the health of the restored deployments. We are continuing to observe stable performance. Customers may experience degraded functionality or delays in data processing and ingestion, which may take several hours to resolve, as recovery activities continue and remaining backlogs are cleared. Some customers may experience a significant increase in alerts as services restore. We will provide the next update within 60 minutes, or sooner if there are significant developments.

Our team is actively monitoring the restored deployments and we are continuing to observe stable performance. Some customers may experience degraded functionality, delays in data processing and ingestion, or a temporary increase in alerts. These issues are expected to resolve as backlogs are cleared. It may take several hours for some backlogs to clear and associated tenants to resume normal operations. We will provide the next update within 60 minutes, or sooner if there are significant developments.

We are continuing to observe stable performance and are maintaining active monitoring to ensure all deployments have an extended period of stable performance. Some customers may experience degraded functionality, delays in data processing and ingestion, or a temporary increase in alerts. These issues are expected to resolve as backlogs are cleared. It may take several hours for some backlogs to clear and associated tenants to resume normal operations. We will provide the next update within 60 minutes, or sooner if there are significant developments.

Performance across all restored deployments has remained stable as we continue active monitoring. The temporary degradation of functionality, delays in data processing and ingestion, or increase in alerts that some customers have experienced should be subsiding. These issues are expected to resolve as backlogs are cleared. It may take several hours for some backlogs to clear and associated tenants to resume normal operations. We will provide the next update within 60 minutes, or sooner if there are significant developments.

Performance across all restored deployments has remained stable as we continue active monitoring and providing hourly updates. The temporary degradation of functionality, delays in data processing and ingestion, or increase in alerts that some customers have experienced should be subsiding. These issues are expected to resolve as backlogs are cleared and we are investigating any potential data loss.

Performance across all deployments remains stable, and we continue to actively monitor service health. Recovery activities are ongoing. Some customers may still experience delays in data processing and ingestion, as well as a temporary increase in alerts, while systems return to normal operation. We are also assessing the impact of the incident on data processing completeness. We will provide the next update within 60 minutes, or sooner if significant new information becomes available.

Based on our current assessment and monitoring data, all previously affected services have been restored and are operating normally. We continue to monitor the platform closely and are performing additional measures to help ensure ongoing service stability. We will continue monitoring and provide the next update within two hours, or sooner if significant new information becomes available.

We continue to monitor the platform and are observing stable service operation across affected areas. The platform continues to perform as expected. We will maintain enhanced monitoring and provide the next update within two hours, or sooner if significant new information becomes available. We apologize for the inconvenience and appreciate your patience throughout this incident.

We continue to observe stable platform performance and are actively monitoring service health. While the affected services have been restored and are operating normally, our assessment of the incident's impact has confirmed that some data generated during the affected period may not be recoverable. As a result, some customers may observe gaps in historical data or alerting for the duration of the incident. We will continue monitoring and provide the next update within two hours, or sooner if significant new information becomes available.

We continue to observe stable platform performance and active monitoring remains in progress. Verification of the affected services continues to progress. While the affected services have been restored and are operating normally, our assessment of the incident's impact has confirmed that some data collected during the affected period may not be recoverable. As a result, some customers may observe gaps in historical data or alerting for the duration of the incident. We will continue monitoring and provide the next update within four hours, or sooner if significant new information becomes available. We apologize for the inconvenience and appreciate your patience throughout this incident.

Our platforms continue to demonstrate stable performance, and we are seeing positive results across our environments following the mitigation efforts. We have also increased alerting and are maintaining active monitoring across all environments to confirm that they remain healthy and operating as expected. We will continue monitoring platform health and provide the next update within 4 hours, or sooner if significant new information becomes available. We apologize for the inconvenience and appreciate your patience throughout this incident.

Our platforms continue to demonstrate stable performance, and we are seeing positive results across our environments following the mitigation efforts. We have also increased alerting and are maintaining active monitoring across all environments to confirm that they remain healthy and operating as expected. We will continue monitoring platform health and provide the next update within 4 hours, or sooner if significant new information becomes available. We apologize for the inconvenience and appreciate your patience throughout this incident.

Out team continues to observe stable performance across our platforms. We are prolonging our active monitoring and increased alerting to ensure all services are stable for an extended period. Our next status update will be within the next four hours, or sooner if significant new information becomes available. We apologize for the inconvenience and appreciate your patience throughout this incident.

Performance remains stable across all platforms. We are prolonging our active monitoring and increased alerting to ensure all services are stable for an extended period. Our next status update will be within the next four hours, or sooner if significant new information becomes available. We apologize for the inconvenience and appreciate your patience throughout this incident.

Performance remains stable across all platforms. We are prolonging our active monitoring and increased alerting to ensure all services are stable for an extended period. Our next status update will be within the next four hours, or sooner if significant new information becomes available. We apologize for the inconvenience and appreciate your patience throughout this incident.

We are investigating issues with communicating via a Support case within the Support portal. Customers will experience errors communicating into cases on the Support portal. We will have an update within the next one hour unless new information is available. We apologize for the inconvenience this has caused.

We have identified and mitigated the issue affecting communication through the Support Portal. Customers should now be able to add comments to their support cases as expected. We will continue to monitor this situation to ensure stability and provide an update within the next 4 hours. We apologize for the disruption and appreciate your patience while we worked to resolve this.

We are investigating reports of performance degradation affecting some customer environments in the US East region. We are actively working to determine the cause and will provide an update within one hour, or sooner as new information becomes available.

We have identified and mitigated the issue causing performance degradation for customer environments in the US East region. Performance has improved significantly, and we are receiving positive confirmation from affected customers. Our teams will continue to closely monitor the environments over the coming hours. We will provide our final update within the next hour, or sooner if additional information becomes available. We apologize for the impact this issue may have caused and appreciate your patience as we worked to resolve it.

We have resolved the issue that caused performance degradation for customer environments in the US East region. Affected environments have returned to expected performance levels, and our teams will continue to monitor closely to ensure ongoing stability.  If you continue to experience any issues, please open a support case so our team can investigate and assist you directly. We sincerely apologize for the disruption this issue caused and appreciate your patience while we worked to restore normal services.

We are aware of a recurrence of the issue causing performance degradation for some customer environments in the US East region. Our teams are actively investigating and working toward mitigation to restore expected performance levels as quickly as possible.  We will continue to monitor closely and provide updates as more information becomes available.  We sincerely apologize for the continued impact and appreciate your patience while we work to resolve this issue.

We are aware of a recurrence of the issue causing performance degradation for some customer environments in the US East region. Interventions have been implemented and we are currently observing that normal performance has resumed. We are still investigating the cause of this incident and are actively monitoring performance. The next update will be provided at 12:00 PM UTC. We sincerely apologize for the continued impact and appreciate your patience while we work to resolve this issue.

We experienced a recurrence of the issue causing performance degradation for some customer environments in the US East region. Interventions have been implemented and we are continuing to observe normal performance. We are also actively monitoring performance and will provide the next status update at 02:00AM UTC. We sincerely apologize for the continued impact and appreciate your patience while we work to resolve this issue.

Interventions have been successfully implemented, and we are continuing to observe normal performance in this region. We are maintaining active monitoring and will provide the next status update at 04:00AM UTC.

No further issues have been reported, and we are continuing to observe normal performance in this region. We are maintaining active monitoring and will provide the next status update at 06:00AM UTC.

No further issues have been reported, and we are continuing to observe normal performance in this region. We are maintaining active monitoring and will provide the next status update at 08:00AM UTC.

No further issues have been reported, and we are continuing to observe normal performance in this region. We are maintaining active monitoring and will provide the next status update at 10:00AM UTC.

No further issues have been reported, and we are continuing to observe normal performance in this region. We are maintaining active monitoring and will provide the next status update at 14:00AM UTC.

No further issues have been reported, and we continue to observe normal performance in this region. We are maintaining active monitoring over the weekend to ensure continued service stability. We will provide the next status update by Monday EOD UTC, or sooner if there is a significant change in status.