Data Processing Issue Affecting Metrics and Events for US East

Update timeline

1. investigating Oct 14, 2026, 05:38 PM UTC

   We are aware of an issue affecting the pipeline responsible for processing extracted metrics from logs, span metrics, entities, and anomaly detection. Some customers may experience data drops for these affected data types. Our teams are actively working to mitigate the issue and reduce customer impact. We will provide the next update within the next hour, or sooner if new information becomes available. We apologize for the inconvenience and thank you for your patience.

2. monitoring Oct 14, 2026, 06:46 PM UTC

   We have applied mitigation efforts for the issue affecting the pipeline responsible for processing extracted metrics from logs, span metrics, entities, and anomaly detection. We are now seeing data flow as expected for the affected data types. Our teams will continue to monitor the service closely to confirm ongoing stability and ensure customer impact remains mitigated. We will provide an update in the next two hours or sooner.

3. monitoring Oct 14, 2026, 09:28 PM UTC

   We continue to see stability following the mitigation efforts applied for the issue affecting the pipeline responsible for processing extracted metrics from logs, span metrics, entities, and anomaly detection. Data continues to flow as expected for the affected data types. Our teams will continue to monitor the service closely for a period to confirm ongoing stability and ensure customer impact remains mitigated. We will provide the next update within the next 24 hours, or sooner if new information becomes available.

4. monitoring Oct 15, 2026, 08:18 PM UTC

   Service remains stable following implementation of the fix, with data processing operating as expected across the affected services. We will continue to monitor closely to verify sustained stability and provide our next update within 24 hours, or sooner if there are material developments. If you are experiencing any remaining issues, please contact your support team for assistance.