Resolved after 20 minutes, affecting Dynatrace Product and Dynatrace Product (Dynatrace Product — Process-AWS-americas) and 1 more, on July 24, 2026.
We are currently experiencing a technical issue that may delay our ability to view updates submitted through our Customer Support Portal, including support cases, licensing requests, and other inquiries. Our team is actively working to resolve this as quickly as possible. If you have an urgent matter, please reach out to us directly via Dynatrace chat support so we can ensure your request is seen and addressed without delay. We appreciate your patience and will provide an update as soon as normal service is restored.
Affected components
Update timeline
- identified Jul 24, 2026, 07:15 PM UTC
We are currently experiencing a technical issue that may delay our ability to view updates submitted through our Customer Support Portal, including support cases, licensing requests, and other inquiries. Our team is actively working to resolve this as quickly as possible. If you have an urgent matter, please reach out to us directly via Dynatrace chat support so we can ensure your request is seen and addressed without delay. We appreciate your patience and will provide an update as soon as normal service is restored.
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