Dude Solutions incident
Maintenance Manager for Education, Maintenance Manager for Manufacturing, Work Manager, and Transportation Manager - New User 'Welcome' Email Issue
Resolved after 4 hours 46 minutes, affecting Maintenance Manager for EDU and Transportation Manager and 1 more, on October 15, 2026.
The issue with the incorrect Support email address appearing in new user 'Welcome' emails has been resolved. Please use [email protected] for Support inquiries. If you previously attempted to contact Support and were unable to reach us, please try again using this email address. We apologize for any inconvenience or confusion this may have caused.
Affected components
Update timeline
- identified Oct 15, 2026, 03:43 PM UTC
We have identified an issue with new user 'welcome' emails for Maintenance Manager for Education, Maintenance Manager for Manufacturing, Work Manager, and Transportation Manager where an incorrect Support email address is being displayed. This does not impact your ability to contact Support. Please use [email protected] for assistance. We are actively working to correct the email address and apologize for any confusion this may cause.
- resolved Oct 15, 2026, 08:29 PM UTC
The issue with the incorrect Support email address appearing in new user 'Welcome' emails has been resolved. Please use [email protected] for Support inquiries. If you previously attempted to contact Support and were unable to reach us, please try again using this email address. We apologize for any inconvenience or confusion this may have caused.
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