Resolved after 16 hours 36 minutes, affecting DrFirst US Live Messaging/Chat, on May 8, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
DrFirst US Live Messaging/Chat
Update timeline
- investigating May 08, 2026, 01:55 AM UTC
We are currently aware of an ongoing issue affecting DrFirst US Live Messaging and Chat functionality. The disruption is caused by an outage impacting an external third-party platform that supports these services. Our team is actively monitoring the situation. We appreciate your patience as we work to restore full service.
- monitoring May 08, 2026, 09:20 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 08, 2026, 06:32 PM UTC
This incident has been resolved.
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