DrFirst incident
Intermittent Performance Issues - Electronic Prior Authorization (Myndshft)
DrFirst experienced a critical incident on September 24, 2026 affecting Pharmacy - Pharmacy Prior Authorization, lasting 1h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Pharmacy - Pharmacy Prior Authorization
Update timeline
- investigating Sep 24, 2026, 05:00 PM UTC
Some customers may experience intermittent performance issues with Electronic Prior Authorization (Myndshft) at this time. Our engineers are aware and working to resolve this as soon as possible.
- identified Sep 24, 2026, 05:11 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 24, 2026, 05:36 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 24, 2026, 06:16 PM UTC
This incident has been resolved.