DrFirst incident

Intermittent Performance Issues - Electronic Prior Authorization (Myndshft) Pharmacy Prior Authorization

DrFirst experienced a minor incident on September 17, 2026 affecting Pharmacy - Pharmacy Prior Authorization, lasting 19h 53m. The incident has been resolved; the full update timeline is below.

Started: Sep 17, 2026, 06:42 PM UTC
Resolved: Sep 18, 2026, 02:36 PM UTC
Duration: 19h 53m
Detected by Pingoru: Sep 17, 2026, 06:42 PM UTC

Affected components

Pharmacy - Pharmacy Prior Authorization

Update timeline

investigating Sep 17, 2026, 06:42 PM UTC

Some customers may experience intermittent performance issues with Electronic Prior Authorization (Myndshft) Pharmacy - Pharmacy Prior Authorizationat this time. Our engineers are aware and working to resolve this as soon as possible.
investigating Sep 17, 2026, 07:03 PM UTC

We are continuing to investigate this issue.
identified Sep 17, 2026, 07:06 PM UTC

The issue has been identified and a fix is being implemented.
identified Sep 17, 2026, 09:10 PM UTC

We are continuing to work on a fix for this issue.
identified Sep 18, 2026, 02:07 PM UTC

We are continuing to work on a fix for this issue.
resolved Sep 18, 2026, 02:36 PM UTC

This incident has been resolved.