DrFirst incident
Intermittent Performance Issues - EPCS IDP (Experian/ID.me)
Resolved after 3 hours 36 minutes, affecting EPCS IDP (Experian/ID.me) and Electronic Prescribing for Controlled Substances (EPCS), on May 5, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating May 05, 2026, 04:37 PM UTC
Some customers may experience intermittent performance issues while sending prescription at this time. Our engineers are aware and working with third party vendor to resolve this as soon as possible.
- investigating May 05, 2026, 04:40 PM UTC
We are continuing to investigate this issue.
- investigating May 05, 2026, 04:43 PM UTC
We are continuing to investigate this issue.
- investigating May 05, 2026, 04:48 PM UTC
IDP is currently experiencing an issue, which may affect your ability to authenticate or access services through the IDP. We are working with our 3rd Party vendor to resolve this as quickly as possible
- monitoring May 05, 2026, 04:59 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 05, 2026, 05:55 PM UTC
This incident has been resolved.
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