DrFirst incident

Intermittent Performance Issues - Electronic Prescribing for Controlled Substances (EPCS)

Resolved after 1 hour 9 minutes, affecting E-Prescribing Desktop Region 1 (Rcopia) and E-Prescribing Desktop Region 2 (Rcopia) and 1 more, on October 10, 2025.

investigating Oct 10, 2025, 01:53 AM UTC

Some customers may experience intermittent performance issues with Electronic Prescribing for Controlled Substances (EPCS) at this time. Our engineers are aware and working to resolve this as soon as possible.

Started: Oct 10, 2025, 01:53 AM UTC
Resolved: Oct 10, 2025, 03:02 AM UTC
Duration: 1h 9m
Detected by Pingoru: Oct 10, 2025, 01:53 AM UTC

Affected components

E-Prescribing Desktop Region 1 (Rcopia)E-Prescribing Desktop Region 2 (Rcopia)E-Prescribing Desktop Region 3 (Rcopia)Electronic Prescribing for Controlled Substances (EPCS)E-Prescribing Desktop Region 4 (Rcopia)E-Prescribing Mobile (iPrescribe)E-Prescribing Desktop Region 5 (Rcopia)

Update timeline

investigating Oct 10, 2025, 01:53 AM UTC

Some customers may experience intermittent performance issues with Electronic Prescribing for Controlled Substances (EPCS) at this time. Our engineers are aware and working to resolve this as soon as possible.
resolved Oct 10, 2025, 03:02 AM UTC

This incident has been resolved.

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