Resolved after 1 hour 14 minutes, affecting PDMP, on October 15, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
PDMP
Update timeline
- investigating Oct 15, 2025, 12:35 PM UTC
Customers may experience issues accessing Patient Searches via PDMP reports for the states of Ohio and Texas. We are working with our partner and will keep this page updated.
- identified Oct 15, 2025, 12:52 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 15, 2025, 01:11 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 15, 2025, 01:50 PM UTC
This incident has been resolved.
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