Resolved after 33 minutes, affecting SmartAllergy and SmartDrug and 1 more, on October 20, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
SmartAllergySmartDrugElectronic Prescribing for Controlled Substances (EPCS)SmartPharmacyHuddleSystem Migrations (SmartProcessor)SmartScanMedication History (MedHx)SmartSigSmartSwitch
Update timeline
- investigating Oct 20, 2025, 09:06 AM UTC
Some customers may experience intermittent performance issues with multiple services at this time due to our 3rd Party cloud provider. Our engineers are aware and working to resolve this as soon as possible.
- monitoring Oct 20, 2025, 09:36 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 20, 2025, 09:40 AM UTC
This incident has been resolved.
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