3rd-Party Cloud Provider Incident

Update timeline

1. investigating Oct 20, 2025, 03:13 PM UTC

   Some customers may experience intermittent performance issues with multiple services at this time due to our 3rd-Party cloud provider. Our engineers are aware and working to resolve this as soon as possible.

2. investigating Oct 20, 2025, 04:45 PM UTC

   We are continuing to investigate this issue.

3. investigating Oct 20, 2025, 04:53 PM UTC

   We are continuing to investigate this issue.

4. investigating Oct 20, 2025, 06:33 PM UTC

   We are continuing to experience degraded performance affecting some of our services due to an ongoing issue with our cloud provider. Our teams are actively monitoring the situation and working closely with our provider as they implement mitigations. We are seeing improvements in service availability and performance, with continued progress expected. We apologize for any inconvenience and appreciate your patience as we work to restore full service.

5. investigating Oct 20, 2025, 08:06 PM UTC

   Our teams are actively monitoring the situation and working closely with our provider as they implement mitigations. We are seeing improvements in service availability and performance, with continued progress expected. We apologize for any inconvenience and appreciate your patience as we work to restore full service.

6. monitoring Oct 20, 2025, 09:48 PM UTC

   We are seeing improvements in system performance across our product suite. We will continue to monitor the health of our cloud provider's services and their effects on DrFirst customers. We appreciate your continued patience and remain committed to full resolution as we work through this situation.

7. resolved Oct 21, 2025, 11:22 AM UTC

   This incident has been resolved.