DrFirst incident

Issue Submitting Tickets via Help Center

Resolved after 44 minutes, affecting DrFirst US Strategic & Premier Phone Support, on October 27, 2025.

investigating Oct 27, 2025, 04:50 PM UTC

We are aware of an issue that is impacting end-user ticket submission on the Requests page in the Knowledge Help Center. We are actively investigating and will provide you with an update as soon as possible.

Started
Oct 27, 2025, 04:50 PM UTC
Resolved
Oct 27, 2025, 05:34 PM UTC
Duration
44m
Detected by Pingoru
Oct 27, 2025, 04:50 PM UTC

Affected components

DrFirst US Strategic & Premier Phone Support

Update timeline

  1. investigating Oct 27, 2025, 04:50 PM UTC

    We are aware of an issue that is impacting end-user ticket submission on the Requests page in the Knowledge Help Center. We are actively investigating and will provide you with an update as soon as possible.

  2. resolved Oct 27, 2025, 05:34 PM UTC

    This incident has been resolved.

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