DrFirst incident
Total Benefits (Price Transparency) service performance degradation due to third party PBM outage
Resolved after 31 minutes, affecting Price Transparency (mBC), on October 29, 2025.
We have completed the internal changes to disable PBM connections. We are now actively monitoring system stability and will re-enable the connections once PBM services have been confirmed as stable.
Affected components
Update timeline
- investigating Oct 29, 2025, 05:56 PM UTC
Some customers may experience performance issues with Total Benefits (Price Transparency) at this time due to a third party PBM outage.
- identified Oct 29, 2025, 06:06 PM UTC
We are making internal changes to disable the PBM connections until their services are stabilized.
- monitoring Oct 29, 2025, 06:18 PM UTC
We have completed the internal changes to disable PBM connections. We are now actively monitoring system stability and will re-enable the connections once PBM services have been confirmed as stable.
- resolved Oct 29, 2025, 06:27 PM UTC
This incident has been resolved.
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