DrFirst incident

Issues with Electronic Prescribing for Controlled Substances (EPCS)

Resolved after 1 hour 7 minutes, affecting E-Prescribing Desktop Region 1 (Rcopia) and E-Prescribing Desktop Region 2 (Rcopia) and 1 more, on October 31, 2025.

identified Oct 31, 2025, 02:01 AM UTC

Some customers may experience intermittent performance issues with Electronic Prescribing for Controlled Substances (EPCS) at this time. Specifically Symantec tokens. This is not affecting other token vendors such as OneSpan. Our engineers are aware and working to resolve this as soon as possible. To send a prescription immediately, please check your state EPCS mandate regarding alternate prescribing methods due to an electronic failure.

Started: Oct 31, 2025, 02:01 AM UTC
Resolved: Oct 31, 2025, 03:09 AM UTC
Duration: 1h 7m
Detected by Pingoru: Oct 31, 2025, 02:01 AM UTC

Affected components

E-Prescribing Desktop Region 1 (Rcopia)E-Prescribing Desktop Region 2 (Rcopia)E-Prescribing Desktop Region 3 (Rcopia)Electronic Prescribing for Controlled Substances (EPCS)E-Prescribing Desktop Region 4 (Rcopia)E-Prescribing Mobile (iPrescribe)E-Prescribing Desktop Region 5 (Rcopia)

Update timeline

identified Oct 31, 2025, 02:01 AM UTC

Some customers may experience intermittent performance issues with Electronic Prescribing for Controlled Substances (EPCS) at this time. Specifically Symantec tokens. This is not affecting other token vendors such as OneSpan. Our engineers are aware and working to resolve this as soon as possible. To send a prescription immediately, please check your state EPCS mandate regarding alternate prescribing methods due to an electronic failure.
resolved Oct 31, 2025, 03:09 AM UTC

This incident has been resolved.

Your product runs on more than DrFirst

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.