Resolved after 10 hours 41 minutes, affecting E-Prescribing Desktop Region 1 (Rcopia) and E-Prescribing Desktop Region 2 (Rcopia) and 1 more, on February 5, 2026.
The issue has been identified and a fix is being implemented.
Affected components
Update timeline
- investigating Feb 05, 2026, 05:25 PM UTC
We are aware of delays affecting prescription delivery to CVS pharmacies. Our engineering team is actively working to identify and resolve the underlying cause. Prescriptions are still being processed; customers may experience longer than normal delivery times. We will continue to provide updates as the situation progresses.
- investigating Feb 05, 2026, 06:22 PM UTC
We are continuing to investigate this issue.
- investigating Feb 05, 2026, 07:00 PM UTC
We are continuing to investigate this issue.
- investigating Feb 05, 2026, 07:39 PM UTC
We are continuing to investigate this issue.
- investigating Feb 05, 2026, 08:16 PM UTC
We are continuing to investigate this issue.
- investigating Feb 05, 2026, 09:08 PM UTC
We are continuing to investigate this issue.
- identified Feb 05, 2026, 09:51 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Feb 06, 2026, 04:06 AM UTC
Scheduled E-Prescribing Desktop and Mobile maintenance completed.
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