Resolved after 7 days 13 hours, affecting Pharmacy Network - Prescribing, on March 19, 2026.
We are continuing to work on a fix for this issue.
Affected components
Update timeline
- investigating Mar 19, 2026, 09:20 PM UTC
We are currently investigating an issue in which a small percentage of electronic prescriptions are not receiving verification responses from a third-party vendor. Prescriptions are continuing to be sent successfully, and our fallback protocol is active - ensuring pharmacies receive prescriptions within our standard fax window. We are working with the vendor to identify the root cause. We will provide updates as more information becomes available.
- investigating Mar 20, 2026, 02:08 PM UTC
We are continuing to investigate this issue.
- identified Mar 20, 2026, 07:54 PM UTC
The issue has been identified and a fix is being implemented.
- identified Mar 23, 2026, 12:29 PM UTC
We are continuing to work on a fix for this issue.
- identified Mar 24, 2026, 11:24 PM UTC
We are continuing to work on a fix for this issue.
- identified Mar 25, 2026, 12:41 PM UTC
We are continuing to work on a fix for this issue.
- identified Mar 26, 2026, 12:49 PM UTC
We are continuing to work on a fix for this issue.
- resolved Mar 27, 2026, 11:15 AM UTC
This incident has been resolved.
Your product runs on more than DrFirst
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services