DrFirst incident
Issue retrieving and responding to pharmacy messages with E-Prescribing Desktop (Rcopia)
Minor Vendor's status page →
Resolved after 9 minutes, affecting E-Prescribing Desktop Region 1 (Rcopia) and E-Prescribing Desktop Region 2 (Rcopia) and 1 more, on March 27, 2026.
We are continuing to work on a fix for this issue.
Affected components
E-Prescribing Desktop Region 1 (Rcopia)E-Prescribing Desktop Region 2 (Rcopia)E-Prescribing Desktop Region 3 (Rcopia)E-Prescribing Desktop Region 4 (Rcopia)E-Prescribing Desktop Region 5 (Rcopia)
Update timeline
- investigating Mar 27, 2026, 02:47 PM UTC
Some customers may experience issues retrieving and responding to pharmacy messages. Our engineers are aware and working to resolve this as soon as possible.
- identified Mar 27, 2026, 02:50 PM UTC
The issue has been identified and a fix is being implemented.
- identified Mar 27, 2026, 02:54 PM UTC
We are continuing to work on a fix for this issue.
- resolved Mar 27, 2026, 02:56 PM UTC
This incident has been resolved.
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