DrFirst incident

Prescription Processing Delays — Third Party Vendor Performance Degradation

Minor Vendor's status page →

Resolved after 59 minutes, affecting Prescription Routing (Gadget), on April 13, 2026.

investigating Apr 13, 2026, 09:01 PM UTC

We are continuing to investigate this issue.

Started
Apr 13, 2026, 08:16 PM UTC
Resolved
Apr 13, 2026, 09:16 PM UTC
Duration
59m
Detected by Pingoru
Apr 13, 2026, 08:16 PM UTC

Affected components

Prescription Routing (Gadget)

Update timeline

  1. investigating Apr 13, 2026, 08:16 PM UTC

    We are currently investigating reports of prescription processing delays impacting some users. We are working with a third party pharmacy vendor to coordinate a resolution. We will provide an update as soon as more information is available.

  2. investigating Apr 13, 2026, 09:01 PM UTC

    We are continuing to investigate this issue.

  3. resolved Apr 13, 2026, 09:16 PM UTC

    This incident has been resolved.

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