DrFirst incident
Intermittent Performance Issues with E-Prescribing Desktop (Rcopia Update Region 1,2,3 )
Minor Vendor's status page →
Resolved after 1 hour 32 minutes, affecting E-Prescribing Desktop Region 1 (Rcopia) and E-Prescribing Desktop Region 2 (Rcopia) and 1 more, on April 17, 2026.
We are continuing to investigate this issue.
Affected components
E-Prescribing Desktop Region 1 (Rcopia)E-Prescribing Desktop Region 2 (Rcopia)E-Prescribing Desktop Region 3 (Rcopia)
Update timeline
- investigating Apr 17, 2026, 01:46 AM UTC
Some customers may experience intermittent performance issues with E-Prescribing Desktop (Rcopia Update) at this time. Our engineers are aware and working to resolve this as soon as possible.
- investigating Apr 17, 2026, 01:47 AM UTC
We are continuing to investigate this issue.
- investigating Apr 17, 2026, 02:11 AM UTC
We are continuing to investigate this issue.
- resolved Apr 17, 2026, 03:18 AM UTC
This incident has been resolved.
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