Dragon Systems incident
Issue with Accessing the support team via Phone
Resolved after 23 hours 4 minutes, on August 12, 2026.
Microsoft has mitigated the issue preventing calls from being received by the support team. The technical support line is functioning as expected. Thank you for your patience and continued partnership.
Update timeline
- investigating Aug 12, 2026, 06:32 PM UTC
Microsoft has been made aware of an issue that is impacting customer being able to call and contact support. This is being investigated. At this time please continue to use the other avenues for support access to include the Community Portal and Chat where available.
- identified Aug 13, 2026, 01:32 AM UTC
Microsoft has identified the issue preventing calls from being received by the support team and continues to work on remediation. At this time, it is encouraged that other methods of contacting support be utilzied such as the Nuance Community Portal.
- identified Aug 13, 2026, 01:32 AM UTC
Microsoft has identified the issue preventing calls from being received by the support team and continues to work on remediation. At this time, it is encouraged that other methods of contacting support be utilzied such as the Nuance Community Portal.
- resolved Aug 13, 2026, 05:37 PM UTC
Microsoft has mitigated the issue preventing calls from being received by the support team. The technical support line is functioning as expected. Thank you for your patience and continued partnership.
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