Dragon Systems Outage History
Dragon Systems is up right nowPingoru has recorded 38 incidents for Dragon Systems: 38 in the last 12 months and 9 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 8 | 126 of 720 (18%) |
| May 2026 | 2 | 106 of 744 (14%) |
| June 2026 | 1 | 2 of 720 (0%) |
| July 2026 | 4 | 19 of 744 (3%) |
| August 2026 | 6 | 228 of 744 (31%) |
| September 2026 | 2 | 7 of 720 (1%) |
| October 2026 | 1 | 1 of 545 (0%) |
Incidents, newest first
Minor October 9, 2026 DAX US2 1h 10m DAX Copilot for Epic - Summary Generation & Delivery (US-02), DAX Copilot for DMO - Summary Availability (US-02)
Started Oct 09, 2026, 02:16 PM UTC· resolved Oct 09, 2026, 03:26 PM UTC
- identified Oct 09, 2026, 02:16 PM UTC
Microsoft has identified an issue affecting the users in one of the US regions. Symptoms- draft generation failures. Teams are working on this and will update as we have more information. Thank you for your patience.
- identified Oct 09, 2026, 02:17 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Oct 09, 2026, 03:06 PM UTC
Microsoft has identified and mitigated an issue affecting Dragon Copilot and DAX Copilot users. Symptoms: Delay in draft generation. Impact start time: 09:28 AM ET Mitigation time: 10:30 AM ET All drafts have now been delivered, and we are actively monitoring the system. Thank you for your patience and continued partnership.
- resolved Oct 09, 2026, 03:26 PM UTC
This incident has been resolved.
Minor September 14, 2026 Possible DAX/Dragon Copilot Impact 4h 38m DAX Copilot Mobile - Audio Upload (US-01), DAX Copilot for Epic - Audio Recording (US-01)
Started Sep 14, 2026, 02:45 PM UTC· resolved Sep 14, 2026, 07:23 PM UTC
- investigating Sep 14, 2026, 02:45 PM UTC
Microsoft is currently investigating an intermittent synthetics alert that may be indicative of impacting a customers ability to start recording.
- identified Sep 14, 2026, 03:11 PM UTC
Microsoft is currently investigating an issue that may be intermittently impacting Dax/Dragon Copilot users. Symptoms may include Users may experience error 'unable to launch Dax Copilot' Users may experience error 'Visit recording could not be started' Subsequent tries may be met with success as this is intermittent in nature. We will provide additional updates as more information becomes available.
- resolved Sep 14, 2026, 07:23 PM UTC
This incident has been resolved.
Critical August 28, 2026 Identified DAX/Dragon Copilot Impact 13m DAX Copilot for DMO - Summary Availability (US-01), DAX Copilot for Epic - Summary Generation & Delivery (US-01)
Started Aug 28, 2026, 06:46 AM UTC· resolved Aug 28, 2026, 06:59 AM UTC
- investigating Aug 28, 2026, 06:46 AM UTC
Microsoft has identified and is actively troubleshooting an issue affecting Dax/Dragon Copilot products within our US datacenter. More details will be provided when information is available.
Notice August 13, 2026 DAX Copilot for DMO failing to provide summary 2h 59m DAX Copilot for DMO - Summary Availability (US-01)
Started Aug 13, 2026, 02:00 PM UTC· resolved Aug 13, 2026, 04:59 PM UTC
- investigating Aug 13, 2026, 02:00 PM UTC
We are currently investigating this issue.
- investigating Aug 13, 2026, 02:21 PM UTC
Microsoft is investigating an issue affecting DAX Copilot for DMO customers. The symptoms include: - Summary unavailable - summaries stay in "writing" status, or disappear after uploading the recording - Delayed summary delivery Clinicians are able to successfully record encounters, but the completed summary is not available or delayed after upload. There is no known data loss and impacted encounters will be successfully processed once this issue is mitigated. Thank you for your patience and continued partnership.
- identified Aug 13, 2026, 02:49 PM UTC
Microsoft has mitigated the root cause of the recent issue affecting DAX copilot for DMO customers. The symptoms included: - Summary unavailable - summaries stay in "writing" status, or disappear after uploading the recording - Delayed summary delivery At this time, clinicians are able to successfully receive summaries after initiating new recordings using DAX Copilot for DMO. We are actively working to reprocess any encounters that were impacted by this incident to make the summaries available. There is no known data loss and impacted encounters will be successfully processed. We will provide additional communication to update the status of the recovery efforts. Thank you for your patience and continued partnership.
- resolved Aug 13, 2026, 04:59 PM UTC
Microsoft has mitigated the root cause of the recent issue affecting DAX copilot for DMO customers and successfully reprocessed all impacted encounters. The symptoms included: - Summary unavailable - summaries stay in "writing" status, or disappear after uploading the recording - Delayed summary delivery All encounters impacted by this incident have been recovered. At this time, summaries are available for any encounters impacted during this incident, and clinicians are able to successfully receive summaries after initiating new recordings using DAX Copilot for DMO. Thank you for your patience and continued partnership.
Notice August 12, 2026 Issue with Accessing the support team via Phone 23h 4m
Started Aug 12, 2026, 06:32 PM UTC· resolved Aug 13, 2026, 05:37 PM UTC
- investigating Aug 12, 2026, 06:32 PM UTC
Microsoft has been made aware of an issue that is impacting customer being able to call and contact support. This is being investigated. At this time please continue to use the other avenues for support access to include the Community Portal and Chat where available.
- identified Aug 13, 2026, 01:32 AM UTC
Microsoft has identified the issue preventing calls from being received by the support team and continues to work on remediation. At this time, it is encouraged that other methods of contacting support be utilzied such as the Nuance Community Portal.
- identified Aug 13, 2026, 01:32 AM UTC
Microsoft has identified the issue preventing calls from being received by the support team and continues to work on remediation. At this time, it is encouraged that other methods of contacting support be utilzied such as the Nuance Community Portal.
- resolved Aug 13, 2026, 05:37 PM UTC
Microsoft has mitigated the issue preventing calls from being received by the support team. The technical support line is functioning as expected. Thank you for your patience and continued partnership.
Notice August 1, 2026 Possible NMS/NMC Impact 50m Nuance Management Center (United States)
Started Aug 01, 2026, 10:59 PM UTC· resolved Aug 01, 2026, 11:50 PM UTC
- investigating Aug 01, 2026, 10:59 PM UTC
We are currently investigating an issue where admins may not be able to add new users to NMC. We will provide an update shortly
- resolved Aug 01, 2026, 11:50 PM UTC
Upon investigation a regional issue was identified and has been immediately remediated.
Notice July 15, 2026 Error Code: SerializationFailure Details: Unexpected token 2h 30m DAX Copilot for Epic - Audio Recording (US-01)
Started Jul 15, 2026, 12:57 PM UTC· resolved Jul 15, 2026, 03:27 PM UTC
- investigating Jul 15, 2026, 12:57 PM UTC
Microsoft is investigating the above error reported.
- identified Jul 15, 2026, 01:18 PM UTC
Microsoft has identified the above reported error and working on remediation.
- identified Jul 15, 2026, 01:39 PM UTC
Microsoft is investigating an issue affecting Dragon and DAX Copilot for EPIC ambient users on Epic Nebula. DAX/Dragon Copilot launch in Epic Haiku was failing with the following message: An error was encountered while communicating with the server. Seek assistance from an administrator if the problem persists. Code: SerializationFailure Details: Unexpected token. Impact is specifically attributed to: Ambient users on Epic Nebula. Remediation actions have been taken and improved performance has been observed. Microsoft is closely monitoring and will update the status accordingly. Thank you for your patience and continued partnership.
- monitoring Jul 15, 2026, 02:26 PM UTC
Microsoft has remediated an issue affecting Dragon and DAX Copilot for EPIC ambient users on Epic Nebula. DAX/Dragon Copilot launch in Epic Haiku was failing with the following message: An error was encountered while communicating with the server. Seek assistance from an administrator if the problem persists. Code: SerializationFailure Details: Unexpected token. Impact is specifically attributed to: Ambient users on Epic Nebula. Thank you for your patience and continued partnership.
- resolved Jul 15, 2026, 03:27 PM UTC
This incident has been resolved.
Minor May 18, 2026 Possible Intermittent Analytics Impact 18h 52m Nuance Healthcare Analytics (United States), Nuance Healthcare Analytics (Canada)
Started May 18, 2026, 06:09 PM UTC· resolved May 19, 2026, 01:01 PM UTC
- identified May 18, 2026, 06:09 PM UTC
Microsoft is currently aware of an analytics-related impact stemming from a Microsoft Fabric / Power BI issue. Our engineering teams are actively investigating. Current symptoms include: -Service Unavailable errors -Delays when loading analytics At this time, there is no confirmed workaround. However, some users have reported intermittent success by restarting the application and retrying the operation. We will continue to provide updates as more information becomes available. Thank you for your patience while we work to resolve this issue. Azure Status Link: https://azure.status.microsoft/en-us/status
- resolved May 19, 2026, 01:01 PM UTC
This incident has been resolved.
Notice April 28, 2026 DAX/Dragon Copilot for Epic Impact 5d 21h DAX Copilot for Epic - Summary Generation & Delivery (US-01)
Started Apr 28, 2026, 05:28 PM UTC· resolved May 04, 2026, 02:51 PM UTC
- identified Apr 28, 2026, 05:28 PM UTC
Microsoft is actively investigating an intermittent issue impacting Epic Nebula customers using DAX and Dragon Copilot. We are working jointly with Epic to identify the root cause. We expect to provide an update shortly regarding the scope of impact and recommended next steps. Known intermittent symptoms include: - Summaries being delayed We will share additional updates as soon as more information is confirmed. We apologize for the disruption and appreciate your continued partnership while we work to resolve this issue.
- monitoring Apr 28, 2026, 08:58 PM UTC
Microsoft has mitigated the issue impacting Epic Nebula customers using DAX and Dragon Copilot. Summaries are now being successfully delivered to Epic. We apologize for the disruption and appreciate your continued partnership while we worked to resolve this issue.
- resolved May 04, 2026, 02:51 PM UTC
This incident has been resolved.
Notice April 27, 2026 Dragon/DAX Copilot auto styling failure and delayed summaries 13h 28m DAX Copilot for DMO - Summary Availability (US-01), DAX Copilot Mobile - Summary Availability (US-01), DAX Copilot for DMO - Summary Editing (US-01), DAX Copilot for Epic - Summary Generation & Delivery (US-01)
Started Apr 27, 2026, 10:59 PM UTC· resolved Apr 28, 2026, 12:28 PM UTC
- investigating Apr 27, 2026, 10:59 PM UTC
Microsoft is currently investigating an issue impacting: -- delayed summaries -- auto styling failures We will provide additional updates as they become available. We apologize for any inconvenience and appreciate your continued partnership while we work to return to normal service levels as quickly as possible.
- monitoring Apr 27, 2026, 11:29 PM UTC
Microsoft has taken remediation steps, and we are seeing improvements in system functionality. We will continue to closely monitor to confirm improved behavior.
Minor April 14, 2026 Possible NMC Impact 5h 44m Nuance Management Center (United States)
Started Apr 14, 2026, 02:18 PM UTC· resolved Apr 14, 2026, 08:02 PM UTC
- identified Apr 14, 2026, 02:18 PM UTC
Microsoft has identified and is actively troubleshooting an issue affecting Nuance Management Console within our US datacenter following the latest Edge browser update. More details will be provided when information is available.
- identified Apr 14, 2026, 02:55 PM UTC
Microsoft has identified and is working on remediation on the current NMC issue. Impact is that some admins working with the most recent Edge/Chrome browser updates, that also manage multiple organizations may be experiencing an issue with Orgnaization dropdown/selector.
- identified Apr 14, 2026, 02:56 PM UTC
Microsoft has identified and is working on remediation on the current NMC issue. Impact is that some admins working with the most recent Edge/Chrome browser updates, that also manage multiple organizations may be experiencing an issue with Orgnaization dropdown/selector.
- resolved Apr 14, 2026, 08:02 PM UTC
This incident has been resolved.
Major April 10, 2026 DAX Copilot for EPIC 1h 24m DAX Copilot for Epic - Audio Recording (US-01), DAX Copilot for Epic - Summary Generation & Delivery (US-01)
Started Apr 10, 2026, 06:40 PM UTC· resolved Apr 10, 2026, 08:05 PM UTC
- investigating Apr 10, 2026, 06:40 PM UTC
We currently identified and investigating issue related to DAX Copilot for EPIC users getting an error message in Haiku stating, "Visit recording failed to load. A TLS error caused the secure connection to fail."
- investigating Apr 10, 2026, 06:42 PM UTC
We are continuing to investigate this issue.
- investigating Apr 10, 2026, 06:44 PM UTC
We are continuing to investigate this issue.
- identified Apr 10, 2026, 07:23 PM UTC
Microsoft is investigating an issue affecting DAX Copilot for EPIC users within our US datacenters. Symptom: Error message when attempting to initiate a session in Haiku, "Visit recording failed to load. A TLS error caused the secure connection to fail." Impact is specifically attributed to: Epic Hyperspace Embedded Launch Haiku Android Haiku iOS Enhanced View Haiku iOS Simple view (only if the client has any Android users as well) Note: Simple WebView users will not experience the issue. Microsoft is actively working on remediation and will provide more information as soon as it is available. Thank you for your patience and continued partnership.
- monitoring Apr 10, 2026, 07:42 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 10, 2026, 08:05 PM UTC
This incident has been resolved.
Notice April 1, 2026 DAX/Dragon Copilot Impact 1d DAX Copilot Mobile - Audio Upload (US-01), DAX Copilot for DMO - Summary Availability (US-01), DAX Copilot Mobile - Summary Availability (US-01), DAX Copilot for DMO - Summary Editing (US-01) and 1 more
Started Apr 01, 2026, 05:04 PM UTC· resolved Apr 02, 2026, 05:26 PM UTC
- identified Apr 01, 2026, 05:04 PM UTC
Microsoft has identified and is actively troubleshooting an issue affecting Dax/Dragon Copilot products within our US datacenter. More details will be provided when information is available.
- investigating Apr 01, 2026, 05:44 PM UTC
Microsoft is investigating a service disruption in our US Data Center affecting a subset of DAX Copilot customers. Symptoms may include: - Delays in encounter uploads. - Delayed availability of summaries. - Error messages indicating that a visit recording could not be started. Our engineering teams are actively working to identify the root cause and mitigate impact. We will provide additional updates as they become available. We apologize for any inconvenience and appreciate your continued partnership while we work to return to normal service levels as quickly as possible.
- investigating Apr 01, 2026, 06:29 PM UTC
Microsoft has stabilized service performance for Dragon/DAX Copilot in our US Data Center. Microsoft will continue to investigate root cause and monitor the environment closely. Encounters recorded during the impacted timeframe are expected to recover automatically.
- monitoring Apr 01, 2026, 07:25 PM UTC
Microsoft has stabilized service performance for Dragon/DAX Copilot in our US Data Center and the environment is operating normally. We will continue to closely monitor the service while completing our root cause investigation to ensure continued stability. Encounters recorded during the impacted timeframe are expected to recover automatically. We apologize for any inconvenience and appreciate your continued partnership.
- resolved Apr 02, 2026, 05:26 PM UTC
This incident has been resolved.
Minor March 23, 2026 DAX Copilot for DMO Mobile Application 23h 47m DAX Copilot Mobile - Login (US-01)
Started Mar 23, 2026, 02:45 PM UTC· resolved Mar 24, 2026, 02:33 PM UTC
- identified Mar 23, 2026, 02:45 PM UTC
The PMM/DAX Copilot Mobile application is encountering an issue with presenting multiple identity providers. Engineering team is currently working to remediate the issue. During this time, if you are manually updating your product, it is advised to NOT update to 6.0.16
- identified Mar 23, 2026, 03:52 PM UTC
The issue with PMM/DAX Copilot Mobile application has been identified and a remediation effort is underway. Another update is expected this afternoon at approximately 2:30pm ET. At this time, if you are manually updating your product, it is advised to NOT update to 6.0.16
- identified Mar 23, 2026, 06:43 PM UTC
As remediation, Microsoft has created an updated version of the PMM/DAX Copilot mobile application and submitted it to Apple for approval. Once this has been approved and is available for download we will update this status. At this time, if you are manually updating your product, it is advised to NOT update to 6.0.16
- monitoring Mar 24, 2026, 12:06 PM UTC
Updated version of the application has been released as of 8pm ET on 3/23/2026. Version 6.0.17 It is suggested that those utilizing their own identity providers for login take this update to remediate the issue previously encountered.
- resolved Mar 24, 2026, 02:33 PM UTC
This incident has been resolved.
Minor March 12, 2026 DAX Copilot for Epic - Nebula Deliveries 59m DAX Copilot for Epic - Summary Generation & Delivery (US-01)
Started Mar 12, 2026, 06:01 PM UTC· resolved Mar 12, 2026, 07:00 PM UTC
- investigating Mar 12, 2026, 06:01 PM UTC
Microsoft is investigating an issue reported that summaries are not delivering for DAX/Dragon Copilot products within our US datacenters. Impact at this time appears to be isolated to a few Copilot for Epic and specifically Nebula customers. Symptoms may include: -Summary delivery failing We will provide more information as it becomes available. We apologize for any inconvenience and appreciate your continued partnership as we worked to resolve this issue.
- resolved Mar 12, 2026, 07:00 PM UTC
Microsoft has partnered with Epic to identify and take corrective action for the issue previously reported where summaries were not delivering for DAX/Dragon Copilot products within our US datacenters. At this time the issue is considered resolved with an expected backlog of summaries to be completed within the hour. Impact was isolated to a few Copilot for Epic and specifically Nebula customers. Symptoms may have included: -Summary delivery failing We apologize for any inconvenience and appreciate your continued partnership.
Notice March 9, 2026 DAX/Dragon Copilot Impact - Delays in note generation 2h 46m DAX Copilot for DMO - Summary Availability (US-01), DAX Copilot Mobile - Summary Availability (US-01), DAX Copilot for Epic - Summary Generation & Delivery (US-01)
Started Mar 09, 2026, 12:25 PM UTC· resolved Mar 09, 2026, 03:11 PM UTC
- investigating Mar 09, 2026, 12:25 PM UTC
Microsoft is aware of an event is actively troubleshooting an issue affecting DAX/Dragon Copilot products within our US datacenter. Symptoms- Delays in note generation. More details will be provided when information is available.
- identified Mar 09, 2026, 12:34 PM UTC
Microsoft is aware of an event and is actively troubleshooting an issue affecting DAX/Dragon Copilot products within our US datacenter. Symptoms- Delays in note generation. More details will be provided when information is available.
- identified Mar 09, 2026, 01:38 PM UTC
Microsoft has identified and is actively working towards the remediation on an issue affecting DAX/Dragon Copilot products within our US and CA datacenters. Symptoms: -Sporadic delays in note generation. More details will be provided when information is available. Thank you for your patience and understanding while we work to resolve this issue.
- monitoring Mar 09, 2026, 02:35 PM UTC
Microsoft has remediated an issue affecting DAX/Dragon Copilot products within our US and CA datacenters. Symptoms may have included: -Sporadic delays in note generation. Microsoft will continue to closely monitor system performance to validate the effectiveness of these mitigation actions and will provide additional updates as they become available. Note: Encounters recorded during the incident window will require reprocessing by our engineering team. We will share additional updates on the scope and expected timelines for this recovery effort in a follow up communication. Potential workaround for time-sensitive notes: -Adding a short, non-silent recording to the encounter may trigger delivery of the summary. We apologize for any inconvenience and appreciate your continued partnership as we worked to resolve this issue.
- resolved Mar 09, 2026, 03:11 PM UTC
This incident has been resolved.
Notice February 19, 2026 test 2 - ignore 13s Nuance Healthcare Analytics (United States)
Started Feb 19, 2026, 02:37 PM UTC· resolved Feb 19, 2026, 02:38 PM UTC
- investigating Feb 19, 2026, 02:37 PM UTC
testing, immediate resolve
- resolved Feb 19, 2026, 02:38 PM UTC
resolving test
Notice February 19, 2026 test incident 1h 1m Nuance Healthcare Analytics (United States)
Started Feb 19, 2026, 01:01 PM UTC· resolved Feb 19, 2026, 02:02 PM UTC
- investigating Feb 19, 2026, 01:01 PM UTC
testing status page activities, no product status change or impact
- identified Feb 19, 2026, 01:07 PM UTC
test identified status
- monitoring Feb 19, 2026, 01:17 PM UTC
Monitor status check
- resolved Feb 19, 2026, 02:02 PM UTC
resolved status test
Notice February 12, 2026 746907948 4d 23h DAX Copilot for DMO - Summary Availability (US-01), DAX Copilot Mobile - Summary Availability (US-01), DAX Copilot for Epic - Summary Generation & Delivery (US-01)
Started Feb 12, 2026, 01:30 PM UTC· resolved Feb 17, 2026, 01:03 PM UTC
- investigating Feb 12, 2026, 01:30 PM UTC
Microsoft continues to work closely with Azure OpenAI to address this issue. Azure OpenAI has completed a rollback of recent changes identified as the root cause, and we are observing early signs of improvement. The issue impacted note processing due to a dependent global outage affecting certain Azure OpenAI workflows. This has now been remediated across all model regions used by DAX Copilot and Dragon Copilot, and note processing has resumed normal operation. Microsoft will continue to closely monitor system performance to validate the effectiveness of these mitigation actions and will provide additional updates as they become available. Potential workaround for time-sensitive notes: - Adding a short, non-silent recording to the encounter may trigger delivery of the summary. Encounters recorded during the incident window will require reprocessing by our engineering team. We will share additional updates on the scope and expected timelines for this recovery effort in a follow up communication. We apologize for any inconvenience and appreciate your continued partnership as we worked to resolve this issue.
- investigating Feb 12, 2026, 09:07 PM UTC
We are continuing to investigate this issue.
- monitoring Feb 12, 2026, 10:12 PM UTC
DAX Copilot and Dragon Copilot note processing have returned to normal for new encounters. Microsoft will continue to closely monitor system performance to validate the effectiveness of these mitigation actions and will provide additional updates as they become available. Potential workaround for time-sensitive notes: - Adding a short, non-silent recording to the encounter may trigger delivery of the summary. Encounters recorded during the incident window will require reprocessing by our engineering team. We will share additional updates on the scope and expected timelines for this recovery effort in a follow up communication on the morning of February 13, 2026. We apologize for any inconvenience and appreciate your continued partnership as we worked to resolve this issue.
- monitoring Feb 13, 2026, 02:30 PM UTC
The reprocessing effort referenced in our previous communication is progressing as planned and is approximately 90% complete. A final update will be provided once reprocessing is fully finished. Potential workaround for time-sensitive notes: - Adding a short, non-silent recording to the encounter may trigger delivery of the summary. We apologize for any inconvenience and appreciate your continued partnership as we work toward full recovery of impacted summaries.
- resolved Feb 17, 2026, 01:03 PM UTC
The incident has been resolved
Minor February 3, 2026 DAX/Dragon Copilot incident 2h 48m DAX Copilot for DMO - Summary Availability (US-01), DAX Copilot Mobile - Summary Availability (US-01), DAX Copilot for Epic - Summary Generation & Delivery (US-01)
Started Feb 03, 2026, 03:01 PM UTC· resolved Feb 03, 2026, 05:49 PM UTC
- investigating Feb 03, 2026, 03:01 PM UTC
Microsoft has identified an issue impacting a backend service that processes our auto styling of DAX/Dragon Copilot notes. As a result, notes may be delivered without the auto styling applied to the note. Actions have been taken to remediate this issue, and performance appears to be improving. We will continue to monitor, and we will confirm once the issue is fully resolved. Additionally, we are investigating a separate issue which may be impacting note delivery. We do not believe that these issues are related at this time. The note delivery issues are being investigated with a high priority. Further updates will be provided as once we know more. We apologize for the inconvenience and appreciate your partnership while we work to return to normal service levels as quickly as possible.
- identified Feb 03, 2026, 04:04 PM UTC
Microsoft has identified an issue impacting a backend service that processes our auto styling of DAX/Dragon Copilot notes. As a result, notes may be delivered without the auto styling applied to the note. Actions have been taken to remediate this issue, and performance appears to be improving. We will continue to monitor, and we will confirm once the issue is fully resolved. Additionally, we are investigating a separate issue which may be impacting note delivery. We do not believe that these issues are related at this time. The note delivery issues are being investigated with a high priority. Further updates will be provided as once we know more. We apologize for the inconvenience and appreciate your partnership while we work to return to normal service levels as quickly as possible.
- identified Feb 03, 2026, 05:03 PM UTC
Microsoft continues to investigate the issue impacting a backend service that processes our auto styling of DAX/Dragon Copilot notes. As a result, notes may be delivered without the auto styling applied to the note. Actions have been taken to remediate this issue, and performance appears to be improving. We will continue to monitor, and we will confirm once the issue is fully resolved. We will send a separate communication once this issue has been confirmed to be fully resolved. As previously reported, we were investigating a separate issue which may be impacting note delivery. We have now confirmed that a subset of Epic Nebula users on DAX/Dragon Copilot are experiencing note delivery issues. This has been determined to be unrelated to the auto styling issue. Please note that the ambient encounters have been preserved and will be reprocessed. Remediation actions are in progress for the note delivery issues, and we will provide a separate update on this issue. We apologize for the inconvenience and appreciate your partnership while we work to return to normal service levels as quickly as possible.
- resolved Feb 03, 2026, 05:49 PM UTC
This incident has been resolved.
Notice January 20, 2026 DAX Copilot for Epic Impact Remediated 14h 13m DAX Copilot for Epic - Summary Generation & Delivery (US-01)
Started Jan 20, 2026, 12:33 AM UTC· resolved Jan 20, 2026, 02:47 PM UTC
- monitoring Jan 20, 2026, 12:33 AM UTC
DAX Copilot for Epic delivery services have returned to normal for all new encounters recorded after 6:30 PM Eastern on January 19, 2026. For encounters recorded during the incident window on January19, 2026, most will be automatically reprocessed overnight. However, some encounters may require manual reprocessing by our engineering team. We will share additional updates on the scope and expected timelines for this manual recovery effort in a follow up communication tomorrow morning.
- resolved Jan 20, 2026, 02:47 PM UTC
This incident has been resolved.
Notice January 9, 2026 Possible DAX Copilot with DMO Issue 2h 4m DAX Copilot for DMO - Summary Editing (US-01)
Started Jan 09, 2026, 08:14 PM UTC· resolved Jan 09, 2026, 10:19 PM UTC
- investigating Jan 09, 2026, 08:14 PM UTC
We are currently investigating reports of issues with Dax Copilot using DMO. Users are reporting blank summary or a refresh error after some inactivity. Temporary work around is to close DAX Copilot window and do a short dictation with DMO, then reopen the Dax Copilot window. More information as it becomes available.
- investigating Jan 09, 2026, 08:55 PM UTC
We have identified an issue in DAX Copilot for DMO where some users may encounter errors after a period of inactivity. Symptoms may include: - Error message stating: "Refresh failed." - Blank summaries being returned Temporary workaround: - Please close the DAX Copilot window and then reopen DAX Copilot window.
- resolved Jan 09, 2026, 10:19 PM UTC
This incident has been resolved.
Minor December 17, 2025 Potential DAX Copilot for DMO Impact 1h 59m DAX Copilot for DMO - Summary Availability (US-01), DAX Copilot for DMO - Summary Editing (US-01)
Started Dec 17, 2025, 03:50 PM UTC· resolved Dec 17, 2025, 05:49 PM UTC
- investigating Dec 17, 2025, 03:50 PM UTC
Microsoft is investigating a potential issue affecting summary availability in the DMO application for DAX Copilot for DMO customers within our US datacenter. Summary availability in the mobile application is not affected. More details will be provided when information is available.
- investigating Dec 17, 2025, 03:50 PM UTC
We are continuing to investigate this issue.
- investigating Dec 17, 2025, 04:39 PM UTC
Microsoft is currently investigating an issue affecting some customers using DAX Copilot for DMO. Observed Symptoms: - Summaries are not available within the DMO application. Important Notes: - Summary access through the mobile application remains fully functional. Customers can continue viewing summaries on mobile without interruption. - There is currently no known workaround. - If urgent summary availability in the EHR is required, please use alternative methods to create and enter the note directly in the EHR. If immediate summary availability in the EHR is not required, you may continue to use the application as normal and access your summaries within DMO once the issue is resolved. If your organization is impacted, please open a ticket with DAX Copilot Support.
- resolved Dec 17, 2025, 05:49 PM UTC
This incident has been resolved.