DOKU incident

Disbursement to E-Wallet via DOKU Distruption

Resolved after 4 hours 34 minutes, affecting [PagerDuty Statuspage] DIGIFIN Services - Disbursement (Disbursement), on August 14, 2026.

resolved Aug 14, 2026, 09:50 PM UTC

Disbursements to E-Wallet via DOKU were temporarily disrupted due to an issue at the issuer bank. - Impact: The disbursement process to the issuer bank was disrupted. - Issue first detected : 15 Aug 2026, 00:16 GMT+7 - Issue resolved : 15 Aug 2026, 04:50 GMT+7 - Current status...

Started
Aug 14, 2026, 05:16 PM UTC
Resolved
Aug 14, 2026, 09:50 PM UTC
Duration
4h 34m
Detected by Pingoru
Aug 14, 2026, 05:16 PM UTC

Affected components

[PagerDuty Statuspage] DIGIFIN Services - Disbursement (Disbursement)

Update timeline

  1. identified Aug 14, 2026, 05:16 PM UTC

    Disbursements to E-Wallet via DOKU are currently facing issues due to a disruption at the issuer bank. - Impact: Transactions with Disbursement to E-Wallet OVO, DANA, GOPAY & SHOPEEPAY cannot be processed - Issue first detected : 15 Aug 2026, 00:16 GMT+7 - Current status of the...

  2. resolved Aug 14, 2026, 09:50 PM UTC

    Disbursements to E-Wallet via DOKU were temporarily disrupted due to an issue at the issuer bank. - Impact: The disbursement process to the issuer bank was disrupted. - Issue first detected : 15 Aug 2026, 00:16 GMT+7 - Issue resolved : 15 Aug 2026, 04:50 GMT+7 - Current status...

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