DOKU incident

BNI VA Payment Disruption

Resolved after 4 minutes, affecting [PagerDuty Statuspage] PG Services - Virtual Account (Virtual Account), on October 17, 2026.

resolved Oct 17, 2026, 06:23 AM UTC

We have resolved an incident where there was an Transaction cannot be proccess via BNI VA between 13:19 PM - 13:23 PM GMT+7 on Saturday, 17 October 2026. The incident is now resolved. Please reach out to [email protected] if you have any concerns.

Started
Oct 17, 2026, 06:19 AM UTC
Resolved
Oct 17, 2026, 06:23 AM UTC
Duration
4m
Detected by Pingoru
Oct 17, 2026, 06:19 AM UTC

Affected components

[PagerDuty Statuspage] PG Services - Virtual Account (Virtual Account)

Update timeline

  1. identified Oct 17, 2026, 06:19 AM UTC

    We are currently experiencing an incident affecting BNI VA payments due to a disruption on our partner's side. Impact: - Transaction cannot be proccess . Current Status: - The incident is being investigated by BNI.

  2. resolved Oct 17, 2026, 06:23 AM UTC

    We have resolved an incident where there was an Transaction cannot be proccess via BNI VA between 13:19 PM - 13:23 PM GMT+7 on Saturday, 17 October 2026. The incident is now resolved. Please reach out to [email protected] if you have any concerns.

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