DOKU Outage History
DOKU is up right nowPingoru has recorded 97 incidents for DOKU: 97 in the last 12 months and 61 in the last 90 days.
Incidents, newest first
Minor October 21, 2026 Incident Summary - Disbursement to Seabank Indonesia –
Started Oct 21, 2026, 10:50 AM UTC· resolved Oct 21, 2026, 10:50 AM UTC
- resolved Oct 21, 2026, 10:50 AM UTC
Disbursements to SEABANK INDONESIA via BI-FAST faced issues due to a disruption at the issuer bank. Impact: The disbursement process to the issuer bank was disrupted. Issue first detected : 21 Oct 2026, 16:50 GMT+7 Issue resolved : 21 October 2026, 17:15 GMT+7 Current...
Minor October 19, 2026 Incident Summary - Backoffice issue – [PagerDuty Statuspage] Dashboard Services - Business Service (Dashboard)
Started Oct 19, 2026, 03:18 AM UTC· resolved Oct 19, 2026, 03:18 AM UTC
- resolved Oct 19, 2026, 03:18 AM UTC
We have resolved an incident where there was an Backoffice to merchant via DOKU between 10:18 AM - 10:55 AM GMT+7 on Monday, 19 October 2026. The incident is now resolved. Please reach out to [email protected] if you have any concerns.
Minor October 17, 2026 Disbursement to Bank BRI via BI-Fast Disrupted 20m
Started Oct 17, 2026, 06:29 PM UTC· resolved Oct 17, 2026, 06:50 PM UTC
- identified Oct 17, 2026, 06:29 PM UTC
Disbursements to Bank BRI via BI-FAST are currently facing issues due to a disruption at the issuer bank. Impact: The disbursement process to the issuer bank was disrupted. Issue first detected : 17 Oct 2026, 23:05 GMT+7 Current status of the incident : The incident is being...
- resolved Oct 17, 2026, 06:50 PM UTC
Disbursements to Bank BRI via BI-FAST are currently facing issues due to a disruption at the issuer bank. Impact: The disbursement process to the issuer bank was disrupted. Issue first detected : 17 Oct 2026, 23:05 GMT+7 Issue resolved : 18 Oct 2026, 01:20 GMT+7 Current...
Minor October 17, 2026 Disbursement to SEABANK INDONESIA Disrupted 10h 58m
Started Oct 17, 2026, 06:28 PM UTC· resolved Oct 18, 2026, 05:26 AM UTC
- identified Oct 17, 2026, 06:28 PM UTC
Disbursements to SEABANK INDONESIA via BI-FAST and RTOL are currently facing issues due to a disruption at the issuer bank. Impact: The disbursement process to the issuer bank was disrupted. Issue first detected : 17 Oct 2026, 23:20 GMT+7 Current status of the incident : The...
- resolved Oct 18, 2026, 05:26 AM UTC
Disbursements to SEABANK INDONESIA via BI-FAST and RTOL are currently facing issues due to a disruption at the issuer bank. Impact: The disbursement process to the issuer bank was disrupted. Issue first detected : 17 Oct 2026, 23:20 GMT+7 Issue resolved : 18 October 2026, 06:45 GMT+...
Minor October 17, 2026 BNI VA Payment Disruption 4m [PagerDuty Statuspage] PG Services - Virtual Account (Virtual Account)
Started Oct 17, 2026, 06:19 AM UTC· resolved Oct 17, 2026, 06:23 AM UTC
- identified Oct 17, 2026, 06:19 AM UTC
We are currently experiencing an incident affecting BNI VA payments due to a disruption on our partner's side. Impact: - Transaction cannot be proccess . Current Status: - The incident is being investigated by BNI.
- resolved Oct 17, 2026, 06:23 AM UTC
We have resolved an incident where there was an Transaction cannot be proccess via BNI VA between 13:19 PM - 13:23 PM GMT+7 on Saturday, 17 October 2026. The incident is now resolved. Please reach out to [email protected] if you have any concerns.
Minor October 15, 2026 Maintenance - Disbursements BI-FAST Bank Seabank 55m [PagerDuty Statuspage] DIGIFIN Services - Disbursement (Disbursement)
Started Oct 15, 2026, 03:20 AM UTC· resolved Oct 15, 2026, 04:15 AM UTC
- identified Oct 15, 2026, 03:20 AM UTC
Disbursements to Bank SeaBank via BI-Fast and real-time online are currently facing issues due to a disruption at the issuer bank. Impact: Transactions with Disbursement to Bank SeaBank cannot be processed Issue first detected : 15 October 2026, 10:20 GMT+7 Current status of the...
- resolved Oct 15, 2026, 04:15 AM UTC
Disbursements to Bank SeaBank via BI-Fast and real-time online are currently facing issues due to a disruption at the issuer bank. Impact: Transactions with Disbursement to Bank SeaBank cannot be processed Issue first detected : 15 October 2026, 10:20 GMT+7 Issue resolved : 15...
Minor October 14, 2026 Disbursement to Bank BSI via BI-Fast Disrupted 4h 28m
Started Oct 14, 2026, 12:27 PM UTC· resolved Oct 14, 2026, 04:55 PM UTC
- identified Oct 14, 2026, 12:27 PM UTC
Disbursements to Bank BSI via BI-Fast are currently facing issues due to a disruption at the issuer bank. Impact: The disbursement process to the issuer bank was disrupted. Issue first detected : 14 Oct 2026, 19:27 GMT+7 Current status of the incident : The incident is being...
- resolved Oct 14, 2026, 04:55 PM UTC
Disbursements to Bank BSI via BI-Fast are currently facing issues due to a disruption at the issuer bank. Impact: The disbursement process to the issuer bank was disrupted. Issue first detected : 14 Oct 2026, 19:27 GMT+7 Issue resolved : 14 October 2026, 23:54 GMT+7 Current...
Minor October 12, 2026 QRIS - Incident Investigation - Resolved – [PagerDuty Statuspage] QRIS - Business Service (QRIS)
Started Oct 12, 2026, 10:09 AM UTC· resolved Oct 12, 2026, 10:09 AM UTC
- resolved Oct 12, 2026, 10:09 AM UTC
We have resolved an incident via QRIS channel and impacting to Generating QR, payment notification and sync data to Dashborad. The incident occurred between 04:37 PM - 05:08 PM GMT+7 on Monday, 12 October 2026. The incident is now resolved. Please reach out to [email protected] if you have any...
Minor October 10, 2026 Disbursement to DANA via BI-Fast Disrupted 1h 15m
Started Oct 10, 2026, 08:50 AM UTC· resolved Oct 10, 2026, 10:05 AM UTC
- identified Oct 10, 2026, 08:50 AM UTC
Disbursements to DANA via BI-Fast are currently facing issues due to a disruption at the issuer bank. Impact: Transactions with Disbursement to DANA cannot be processed Issue first detected : 15:50 GMT+7 Current status of the incident : The incident is being investigated by...
- resolved Oct 10, 2026, 10:05 AM UTC
Disbursements to DANA via BI-Fast are currently facing issues due to a disruption at the issuer bank. Impact: The disbursement process to the issuer bank was disrupted. Issue first detected : 10 Oct 2026, 15:50 GMT+7 Issue resolved : 10 Oct 2026, 17:05 GMT+7 Current status...
Minor October 8, 2026 Payment Link Bot 33m
Started Oct 08, 2026, 11:36 AM UTC· resolved Oct 08, 2026, 12:09 PM UTC
- investigating Oct 08, 2026, 11:36 AM UTC
DOKU has detected an issue with the Payment Link Bot system with the following details. Issue: Transactions with Payment Link Bot cannot be processed. Incident Start: Thursday, 08 October 2026, 17:36 GMT+7 Current Status: DOKU is currently investigating the issue. Expected...
- resolved Oct 08, 2026, 12:09 PM UTC
DOKU has confirmed that the issue with the Payment Link Bot system has been resolved. Issue: Transactions with Payment Link Bot could not be processed. Incident Start: Thursday, 08 October 2026, 17:36 GMT+7 Incident End: Thursday,...
Minor October 8, 2026 BSI VA Payment Disruption 1h 45m [PagerDuty Statuspage] PG Services - Virtual Account (Virtual Account)
Started Oct 08, 2026, 07:45 AM UTC· resolved Oct 08, 2026, 09:30 AM UTC
- investigating Oct 08, 2026, 07:45 AM UTC
We are currently experiencing an incident affecting BSI VA payments due to a disruption on our partner's side. Impact: - Transaction cannot be proccess. Current Status: - The incident is being investigated by BSI.
- resolved Oct 08, 2026, 09:30 AM UTC
We have resolved an incident where tansaction cannot be proccess via BSI VA between 14:45 PM - 16:30 PM GMT+7 on Thursday, 08 October 2026. The incident is now resolved. Please reach out to [email protected] if you have any concerns.
Minor October 1, 2026 Disbursement to Bank SeaBank via BI-Fast and real-time online Disrupted 2h 1m
Started Oct 01, 2026, 02:15 PM UTC· resolved Oct 01, 2026, 04:16 PM UTC
- identified Oct 01, 2026, 02:15 PM UTC
Disbursements to Bank SeaBank via BI-Fast and real-time online are currently facing issues due to a disruption at the issuer bank. Impact: Transactions with Disbursement to Bank SeaBank cannot be processed Issue first detected : 01 October 2026, 20:35 GMT+7 Current status of the...
- resolved Oct 01, 2026, 04:16 PM UTC
Disbursements to Bank SeaBank via BI-Fast and real-time online are currently facing issues due to a disruption at the issuer bank. Impact: Transactions with Disbursement to Bank SeaBank cannot be processed Issue first detected : 01 October 2026, 20:35 GMT+7 Issue resolved : 01...
Minor October 1, 2026 DANA E-Wallet Payment Distruption 6h 7m [PagerDuty Statuspage] PG Services - Direct Debit (Direct Debit)
Started Oct 01, 2026, 12:08 PM UTC· resolved Oct 01, 2026, 06:15 PM UTC
- identified Oct 01, 2026, 12:08 PM UTC
We are currently experiencing an incident affecting DANA E-Wallet payments due to a disruption on our partner's side. Impact: - Transaction cannot be proccess. Current Status: - The incident is being investigated by DANA.
- resolved Oct 01, 2026, 06:15 PM UTC
We have resolved an incident where there was an Transaction cannot be proccess via DANA E-Wallet between 19:08 PM - 01:14 AM GMT+7 on Thursday, 01 October 2026. The incident is now resolved. Please reach out to [email protected] if you have any concerns.
Minor September 30, 2026 Disbursement to Bank BNI, Bank Mandiri, and Bank BRI via BI-Fast Disrupted 15m
Started Sep 30, 2026, 11:35 PM UTC· resolved Sep 30, 2026, 11:50 PM UTC
- identified Sep 30, 2026, 11:35 PM UTC
Disbursements to Bank BNI, Bank Mandiri, and Bank BRI via BI-Fast are currently facing issues due to a disruption at the issuer bank. Impact: Transactions with Disbursement to Bank BNI, Bank Mandiri, and Bank BRI cannot be processed Issue first detected : 06:00 GMT+7 <...
- resolved Sep 30, 2026, 11:50 PM UTC
Disbursements to Bank BNI, Bank Mandiri, and Bank BRI via BI-Fast are currently facing issues due to a disruption at the issuer bank. Impact: The disbursement process to the issuer bank was disrupted. Issue first detected : 01 October 2026, 06:00 GMT+7 Issue resolved : 01 October...
Minor September 24, 2026 Incident Summary - Credit Card Mandiri, BNI – [PagerDuty Statuspage] PG Services - Credit Card (Cards)
Started Sep 24, 2026, 11:05 AM UTC· resolved Sep 24, 2026, 11:05 AM UTC
- resolved Sep 24, 2026, 11:05 AM UTC
We have resolved an incident where there was an Intermittent failures on Mandiri and BNI Credit Card transactions via DOKU and resolved at 6:05 PM GMT+7 on Thursday, September 24, 2026. The incident is now resolved. Please reach out to [email protected] if you have any concerns.
Minor September 23, 2026 Incident Summary - Delayed Merchant Notifications – [PagerDuty Statuspage] Notification - Business Service (Notification)
Started Sep 23, 2026, 12:05 PM UTC· resolved Sep 23, 2026, 12:05 PM UTC
- resolved Sep 23, 2026, 12:05 PM UTC
We have resolved an incident that caused delays in payment notifications via DOKU between 18:40 PM - 19:05 PM GMT+7 on Wednesday, 23 September 2026. The incident is now resolved. Please reach out to [email protected] if you have any concerns.
Minor September 22, 2026 Incident Summary - API Query / Check Status QRIS SNAP – [PagerDuty Statuspage] QRIS - Business Service (QRIS)
Started Sep 22, 2026, 07:10 AM UTC· resolved Sep 22, 2026, 07:10 AM UTC
- resolved Sep 22, 2026, 07:10 AM UTC
We have resolved an incident regarding intermittent issues with the API Query / Check Status QRIS SNAP service, which occurred on Tuesday, September 22, 2026, between 13:20 and 13:55 WIB (GMT+7). The incident has now been fully resolved and systems are operating normally. Please reach out to <...
Minor September 22, 2026 Incident Summary - Notification delay issue – [PagerDuty Statuspage] Notification - Business Service (Notification)
Started Sep 22, 2026, 07:04 AM UTC· resolved Sep 22, 2026, 07:04 AM UTC
- resolved Sep 22, 2026, 07:04 AM UTC
We have resolved an incident where there was an Notification delay to merchant via DOKU between 14:03 PM - 14:13 PM GMT+7 on Tuesday, 22 September 2026. The incident is now resolved. Please reach out to [email protected] if you have any concerns.
Minor September 21, 2026 Notification delay issue 1h 55m [PagerDuty Statuspage] Notification - Business Service (Notification)
Started Sep 21, 2026, 02:30 PM UTC· resolved Sep 21, 2026, 04:25 PM UTC
- investigating Sep 21, 2026, 02:30 PM UTC
We are currently experiencing an incident affecting notification due to a disruption on our side. Impact: - Notification delayed. Current Status: - The incident is being investigated.
- resolved Sep 21, 2026, 04:25 PM UTC
The incident has been resolved.
Minor September 17, 2026 Disbursement to Bank BCA, BSI, SEABANK INDONESIA,BRI via BI-Fast and Bank BRI via RTOL Disrupted 1h 13m
Started Sep 17, 2026, 10:30 PM UTC· resolved Sep 17, 2026, 11:43 PM UTC
- identified Sep 17, 2026, 10:30 PM UTC
Disbursements to Bank BCA, BSI, SEABANK INDONESIA,BRI via BI-Fast AND Bank BRI via RTOL are currently facing issues due to a disruption at the issuer bank. Impact: The disbursement process to the issuer bank was disrupted. Issue first detected : 18 Sep 2026, 05:30 GMT+7 Current...
- resolved Sep 17, 2026, 11:43 PM UTC
Disbursement to Bank BCA, BSI, SEABANK INDONESIA,BRI via BI-Fast and Bank BRI via RTOL are currently facing issues due to a disruption at the issuer bank. Impact: The disbursement process to the issuer bank was disrupted. Issue first detected : 18 Sep 2026, 05:30 GMT+7 Issue...
Major September 17, 2026 BRI VA Payment Distruption – [PagerDuty Statuspage] PG Services - Virtual Account (Virtual Account)
Started Sep 17, 2026, 10:10 PM UTC· resolved Sep 17, 2026, 10:10 PM UTC
- resolved Sep 17, 2026, 10:10 PM UTC
We have resolved an incident where there was an Transaction Cannot be proccess via BRI VA between 05:10 AM - 06:40 AM GMT+7 on Friday, 18 September 2026. The incident is now resolved. Please reach out to [email protected] if you have any concerns.
Minor September 15, 2026 Alfa O2O Payment Distruption 34m [PagerDuty Statuspage] PG Services - Offline to Online (O2O) (Offline to Online (O2O))
Started Sep 15, 2026, 06:07 PM UTC· resolved Sep 15, 2026, 06:41 PM UTC
- identified Sep 15, 2026, 06:07 PM UTC
We are currently experiencing an incident affecting Alfa O2O payments due to a disruption on our partner's side. Impact: - Transaction Cannot be proccess. Current Status: - The incident is being investigated by Alfa.
- resolved Sep 15, 2026, 06:41 PM UTC
We have resolved an incident where there was an Transaction Cannot be proccess via Alfa O2O between 01:07 AM - 01:40 AM GMT+7 on Wednesday, 16 September 2026. The incident is now resolved. Please reach out to [email protected] if you have any concerns.
Minor September 12, 2026 Incident Summary - VA BNI – [PagerDuty Statuspage] PG Services - Virtual Account (Virtual Account)
Started Sep 12, 2026, 02:30 AM UTC· resolved Sep 12, 2026, 02:30 AM UTC
- resolved Sep 12, 2026, 02:30 AM UTC
We have resolved an incident where there was an Transaction Cannot be proccess via BNI VA between 09:30 AM - 09:34 AM GMT+7 on Saturday, 12 September 2026. The incident is now resolved. Please reach out to [email protected] if you have any concerns.
Minor September 11, 2026 Shopeepay SNAP Payment Distruption –
Started Sep 11, 2026, 07:10 AM UTC· resolved Sep 11, 2026, 07:10 AM UTC
- resolved Sep 11, 2026, 07:10 AM UTC
We have resolved an incident where there was an Delay Notification via Shopeepay SNAP between 14:10 PM - 17:33 PM GMT+7 on Friday, 11 September 2026. The incident is now resolved. Please reach out to [email protected] if you have any concerns.
Minor September 9, 2026 Disbursement to Bank BNI via BI-Fast Disrupted 2h 50m
Started Sep 09, 2026, 01:05 AM UTC· resolved Sep 09, 2026, 03:55 AM UTC
- identified Sep 09, 2026, 01:05 AM UTC
Disbursements to Bank BNI via BI-Fast are currently facing issues due to a disruption at the issuer bank. Impact: The disbursement process to the issuer bank was disrupted. Issue first detected : 9 Sep 2026, 08:05 GMT+7 Current status of the incident : The incident is being...
- resolved Sep 09, 2026, 03:55 AM UTC
Disbursements to Bank BNI via BI-Fast are currently facing issues due to a disruption at the issuer bank. Impact: The disbursement process to the issuer bank was disrupted. Issue first detected : 9 Sep 2026, 08:05 GMT+7 Issue resolved : 9 Sep 2026, 10:55 GMT+7 <...