DOKU incident

Alfa O2O Payment Distruption

Resolved after 34 minutes, affecting [PagerDuty Statuspage] PG Services - Offline to Online (O2O) (Offline to Online (O2O)), on September 15, 2026.

resolved Sep 15, 2026, 06:41 PM UTC

We have resolved an incident where there was an Transaction Cannot be proccess via Alfa O2O between 01:07 AM - 01:40 AM GMT+7 on Wednesday, 16 September 2026. The incident is now resolved. Please reach out to [email protected] if you have any concerns.

Started
Sep 15, 2026, 06:07 PM UTC
Resolved
Sep 15, 2026, 06:41 PM UTC
Duration
34m
Detected by Pingoru
Sep 15, 2026, 06:07 PM UTC

Affected components

[PagerDuty Statuspage] PG Services - Offline to Online (O2O) (Offline to Online (O2O))

Update timeline

  1. identified Sep 15, 2026, 06:07 PM UTC

    We are currently experiencing an incident affecting Alfa O2O payments due to a disruption on our partner's side. Impact: - Transaction Cannot be proccess. Current Status: - The incident is being investigated by Alfa.

  2. resolved Sep 15, 2026, 06:41 PM UTC

    We have resolved an incident where there was an Transaction Cannot be proccess via Alfa O2O between 01:07 AM - 01:40 AM GMT+7 on Wednesday, 16 September 2026. The incident is now resolved. Please reach out to [email protected] if you have any concerns.

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