DOKU incident

DOKU SFTP Problem Detected

Resolved after 2 hours, on August 11, 2026.

resolved Aug 11, 2026, 03:00 AM UTC

The issue causing intermittent delays in report delivery to some merchants via SFTP has been resolved. We apologize for any inconvenience caused. If you have any questions or require further assistance, please contact [email protected].

Started
Aug 11, 2026, 01:00 AM UTC
Resolved
Aug 11, 2026, 03:00 AM UTC
Duration
2h
Detected by Pingoru
Aug 11, 2026, 01:00 AM UTC

Update timeline

  1. identified Aug 11, 2026, 01:00 AM UTC

    We are currently experiencing an issue that may cause delays in report delivery to merchants via SFTP. Impact: - Intermittent delays may affect report delivery to some merchants via SFTP. Current Status: - The issue is currently under...

  2. resolved Aug 11, 2026, 03:00 AM UTC

    The issue causing intermittent delays in report delivery to some merchants via SFTP has been resolved. We apologize for any inconvenience caused. If you have any questions or require further assistance, please contact [email protected].

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