DOKU incident

BNI VA Payment Distruption

Resolved after 56 minutes, affecting [PagerDuty Statuspage] PG Services - Virtual Account (Virtual Account), on September 7, 2026.

resolved Sep 07, 2026, 05:45 AM UTC

We have resolved an incident where there was an Transaction Cannot be proccess via BNI VA between 11:46 AM - 12:45 PM GMT+7 on Monday, 07 September 2026. The incident is now resolved. Please reach out to [email protected] if you have any concerns.

Started
Sep 07, 2026, 04:49 AM UTC
Resolved
Sep 07, 2026, 05:45 AM UTC
Duration
56m
Detected by Pingoru
Sep 07, 2026, 04:49 AM UTC

Affected components

[PagerDuty Statuspage] PG Services - Virtual Account (Virtual Account)

Update timeline

  1. identified Sep 07, 2026, 04:49 AM UTC

    We are currently experiencing an incident affecting BNI VA payments due to a disruption on our partner's side. Impact: - Transaction Cannot be proccess. Current Status: - The incident is being investigated by BNI.

  2. resolved Sep 07, 2026, 05:45 AM UTC

    We have resolved an incident where there was an Transaction Cannot be proccess via BNI VA between 11:46 AM - 12:45 PM GMT+7 on Monday, 07 September 2026. The incident is now resolved. Please reach out to [email protected] if you have any concerns.

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