dLocal incident

[Cielo, REDE] Apparent incident with payment processing in Brazil

Resolved after 25 minutes, affecting Brazil - Payment Processors, on July 13, 2026.

investigating Jul 13, 2026, 11:51 AM UTC

We have identified some processing issues with Cielo, REDE in Brazil. We have contacted the processor and we will provide an update as soon as it becomes available.

Started
Jul 13, 2026, 11:51 AM UTC
Resolved
Jul 13, 2026, 12:16 PM UTC
Duration
25m
Detected by Pingoru
Jul 13, 2026, 11:51 AM UTC

Affected components

Brazil - Payment Processors

Update timeline

  1. investigating Jul 13, 2026, 11:51 AM UTC

    We have identified some processing issues with Cielo, REDE in Brazil. We have contacted the processor and we will provide an update as soon as it becomes available.

  2. resolved Jul 13, 2026, 12:16 PM UTC

    This incident has been resolved.

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