dLocal incident

[Nequi] Apparent incident with payment processing in Colombia

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Resolved after 1 hour 16 minutes, affecting Colombia - Payment Processors, on October 15, 2026.

investigating Oct 15, 2026, 03:13 AM UTC

We have identified some processing issues with Nequi in Colombia. We have contacted the processor and we will provide an update as soon as it becomes available.

Started
Oct 15, 2026, 03:13 AM UTC
Resolved
Oct 15, 2026, 04:29 AM UTC
Duration
1h 16m
Detected by Pingoru
Oct 15, 2026, 03:13 AM UTC

Affected components

Colombia - Payment Processors

Update timeline

  1. investigating Oct 15, 2026, 03:13 AM UTC

    We have identified some processing issues with Nequi in Colombia. We have contacted the processor and we will provide an update as soon as it becomes available.

  2. resolved Oct 15, 2026, 04:29 AM UTC

    This incident has been resolved.

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