Resolved after 4 hours 27 minutes, affecting section-275201 (Conversation and Ticket Management), on March 26, 2026.
We experienced an issue with our email integration service where outbound emails were failing to send for a limited set of customers due to an authentication error with the Gmail API (OAuth 2.0 credentials rejection). Impact: Outbound emails from support integrations were not delivered during the affected window. Inbound functionality was unaffected. Timeline: 5:44 PM UTC — First errors detected 6:39 PM UTC — Last errors observed
Affected components
Update timeline
- investigating Mar 26, 2026, 05:45 PM UTC
We experienced an issue with our email integration service where outbound emails were failing to send for a limited set of customers due to an authentication error with the Gmail API (OAuth 2.0 credentials rejection). Impact: Outbound emails from support integrations were not delivered during the affected window. Inbound functionality was unaffected. Timeline: 5:44 PM UTC — First errors detected 6:39 PM UTC — Last errors observed
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