Device Magic Outage History

Started Sep 30, 2026, 08:13 PM UTC· resolved Sep 30, 2026, 09:02 PM UTC

1. identified Sep 30, 2026, 08:13 PM UTC

   We are experiencing issues with our SMS service. Our team is actively working on resolving the issue. Until then, SMS deliveries will continue to fail.

2. monitoring Sep 30, 2026, 09:00 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Sep 30, 2026, 09:02 PM UTC

   This incident has been resolved.

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Started Jul 01, 2026, 07:01 PM UTC· resolved Jul 02, 2026, 11:09 AM UTC

1. investigating Jul 01, 2026, 07:01 PM UTC

   We are currently experiencing an unusually high volume of deliveries, which is resulting in longer processing times than normal. As a result, some submissions may take additional time to appear as received or fully processed in your account. Our team is actively working to process all deliveries as quickly and safely as possible, and we will restore normal processing times once volumes return to expected levels. Thank you for your patience.

2. monitoring Jul 01, 2026, 11:11 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Jul 02, 2026, 11:09 AM UTC

   This incident has been resolved.

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Started Apr 13, 2026, 02:46 PM UTC· resolved Apr 13, 2026, 03:12 PM UTC

1. identified Apr 13, 2026, 02:46 PM UTC

   Our Support email at [email protected] is currently experiencing issues and we’re unable to receive new emails right now. Live chat support remains fully available. To reach our team, please log into the Device Magic Management Console and click the chat icon in the bottom-right corner of your screen to start a conversation with Support. We’re actively working to resolve the email issue and will post an update once it’s been fixed. Thank you for your patience - and please use chat to contact us in the meantime!

2. identified Apr 13, 2026, 03:10 PM UTC

   We are continuing to work on a fix for this issue.

3. resolved Apr 13, 2026, 03:12 PM UTC

   The issue affecting our Support email at [email protected] has been resolved and email communication is now fully operational. You can once again reach our Support team via email or continue using live chat by logging into the Device Magic Management Console and selecting the chat icon in the bottom-right corner of your screen. Thank you for your patience while we addressed this issue!

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Started Nov 12, 2025, 01:27 PM UTC· resolved Nov 12, 2025, 06:04 PM UTC

1. investigating Nov 12, 2025, 01:27 PM UTC

   We are currently experiencing an issue affecting the Form Build Editor in Device Magic. When attempting to edit an existing form, users may encounter a blue “Device Magic Internal Error” screen. Additionally, form downloads and submissions may be impacted - forms may appear as “(form cannot be read)” or remain in a pending state when syncing to or from devices. Please note that no submissions will be lost as a result of this issue. Our engineering team is actively investigating and working to resolve the issue as quickly as possible. We apologize for the inconvenience and will provide updates here as soon as more information is available or once the issue is resolved. Thank you for your patience. - The Device Magic Team

2. monitoring Nov 12, 2025, 01:52 PM UTC

   The issue affecting the Form Editor/Builder/Designer and form syncing has been successfully resolved. All systems are now operating normally. Please refresh your browser if you had the Form Editor open, and on your devices, swipe down on the Forms, Dispatch, or Submissions tabs to refresh and sync any pending items. Our engineering team will continue to monitor system performance to ensure full stability. We appreciate your patience and understanding while we worked to restore normal service. - The Device Magic Team

3. resolved Nov 12, 2025, 06:04 PM UTC

   Our monitoring confirms that the Form Editor/Builder/Designer and form syncing are now functioning normally, and the issue has been fully resolved. All systems are operating as expected, and no further impact has been observed. Thank you for your patience and understanding throughout this incident. - The Device Magic Team

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Started Aug 04, 2025, 02:30 PM UTC· resolved Aug 11, 2025, 02:40 PM UTC

1. monitoring Aug 04, 2025, 02:30 PM UTC

   We want to provide an update following the significant service outage that impacted the Device Magic platform last night and this morning. If you are unable to access the Management Console, please try the following steps: 1. Clear your browser cache and cookies. 2. Open your browser and search for “Device Magic” in Google. 3. Click the official link for the Device Magic marketing page. 4. Use the login link provided on that page to access the Management Console. While the issue has been fixed, it may take a couple of hours for these changes to fully propagate to all users. During this time, some users might continue to experience intermittent issues accessing the Management Console, receiving Dispatches or submitting Forms. Thank you again for your understanding.

2. resolved Aug 11, 2025, 02:40 PM UTC

   The service outage that affected the Device Magic platform early last week has been fully resolved. We can confirm that the fix has been propagated to all users. Full access to the Management Console, Dispatches and Forms has been restored across the platform. If you continue to experience any issues, please contact Device Magic Support at [email protected] for further assistance. Thank you for your patience and understanding.

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Started Aug 04, 2025, 12:46 PM UTC· resolved Aug 04, 2025, 12:46 PM UTC

1. resolved Aug 04, 2025, 12:46 PM UTC

   We want to update you regarding the significant service outage that affected the Device Magic platform last night and this morning. We are pleased to report that as of 8am (EDT) today, all impacted services have been fully restored. Our DevOps and Engineering teams were alerted as soon as the issue began and worked diligently and with the highest priority to restore all services as quickly as possible. Impacted Services included: - Management Console was inaccessible - The Forms app was unable to connect to our servers - Forms were unable to download resources - Form submissions could not be uploaded - Devices could not sign in or out of organizations We recognize how disruptive this was for your operations and we sincerely apologize for the inconvenience it caused. Restoring normal service was our absolute priority and we are grateful for your patience as our team worked to resolve the issue. If you are still experiencing issues on the website, please try clearing your browser cache and cookies, as this may resolve any lingering problems. Thank you for your understanding and continued support.

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Started Jul 17, 2025, 02:36 PM UTC· resolved Jul 21, 2025, 02:36 AM UTC

1. investigating Jul 17, 2025, 02:36 PM UTC

   We will perform system maintenance on our submissions database from July 19, 2025, at 7:00 AM EDT until July 20, 2025, at 9:00 PM EDT. Please note: - Services may be briefly impacted on July 19, 2025, between 7:00 AM and 10:00 AM EDT. - Performance related to submission data will be degraded for the remainder of the maintenance window. We appreciate your patience and understanding. If you have any questions or encounter issues, please contact us at [email protected].

2. identified Jul 19, 2025, 11:29 AM UTC

   We are performing maintenance on our submissions database. Services may be briefly impacted during window of 7:30 AM to 10:00 AM EDT.

3. monitoring Jul 19, 2025, 01:04 PM UTC

   Database upgrade is complete on submissions database. Parts of the application might be slow until July 20, 2025 9:00 PM EDT.

4. resolved Jul 21, 2025, 02:36 AM UTC

   Maintenance is complete. Services are running normally.

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Started Jun 18, 2025, 01:53 PM UTC· resolved Jun 18, 2025, 05:16 PM UTC

1. identified Jun 18, 2025, 01:53 PM UTC

   We're experiencing a high volume of deliveries and processing is currently delayed.

2. resolved Jun 18, 2025, 05:16 PM UTC

   This incident has been resolved.

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Started Jun 05, 2025, 10:11 AM UTC· resolved Jun 16, 2025, 02:51 PM UTC

1. investigating Jun 05, 2025, 10:11 AM UTC

   We're investigating reports of degraded performance with our Submissions and Dispatches APIs.

2. identified Jun 11, 2025, 09:44 PM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring Jun 13, 2025, 07:10 PM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Jun 16, 2025, 02:51 PM UTC

   This incident has been resolved.

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Started Mar 28, 2025, 08:57 PM UTC· resolved Apr 07, 2025, 07:34 PM UTC

1. investigating Mar 28, 2025, 08:57 PM UTC

   We're experiencing high load on the platform, as a result loading web stores and api calls to the dm database or related submission api calls are degraded.

2. identified Mar 29, 2025, 03:41 PM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring Apr 07, 2025, 08:15 AM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Apr 07, 2025, 07:34 PM UTC

   This incident has been resolved.

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Started Mar 20, 2025, 11:45 AM UTC· resolved Mar 20, 2025, 06:33 PM UTC

1. identified Mar 20, 2025, 11:45 AM UTC

   We are currently experiencing some delays in delivery processing. The issue has been identified and a resolution will be in place shortly.

2. resolved Mar 20, 2025, 06:33 PM UTC

   This incident has been resolved.

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Started Feb 12, 2025, 01:27 PM UTC· resolved Feb 12, 2025, 08:09 PM UTC

1. investigating Feb 12, 2025, 01:27 PM UTC

   We are currently experiencing an issue where Dropbox Destination deliveries are failing to complete, causing delivery errors. Our engineering team is actively investigating and working on a fix. Thank you for your patience.

2. monitoring Feb 12, 2025, 04:53 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Feb 12, 2025, 08:09 PM UTC

   This incident has been resolved.

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Started Jan 21, 2025, 02:02 PM UTC· resolved Jan 21, 2025, 02:43 PM UTC

1. identified Jan 21, 2025, 02:02 PM UTC

   We are currently experiencing some delays in submission deliveries. The issue has been identified and a resolution put in place. Our apologies for any inconvenience this causes.

2. resolved Jan 21, 2025, 02:43 PM UTC

   This incident has been resolved.

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Started Oct 31, 2024, 04:28 PM UTC· resolved Nov 07, 2024, 09:44 PM UTC

1. investigating Oct 31, 2024, 04:28 PM UTC

   We are currently aware of an issue causing slower-than-normal page loading times for some users. Our team is investigating the cause and working to resolve it as quickly as possible. We apologize for any inconvenience and appreciate your patience. Please stay tuned for updates. This delay is NOT affecting the mobile app or submission deliveries.

2. monitoring Nov 07, 2024, 02:20 AM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Nov 07, 2024, 09:44 PM UTC

   This incident has been resolved.

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