Device Magic incident

Investigating API performance degradation

Resolved after 11 days 4 hours, affecting Dispatches, on June 5, 2025.

monitoring Jun 13, 2025, 07:10 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Jun 05, 2025, 10:11 AM UTC
Resolved
Jun 16, 2025, 02:51 PM UTC
Duration
11d 4h
Detected by Pingoru
Jun 05, 2025, 10:11 AM UTC

Affected components

Dispatches

Update timeline

  1. investigating Jun 05, 2025, 10:11 AM UTC

    We're investigating reports of degraded performance with our Submissions and Dispatches APIs.

  2. identified Jun 11, 2025, 09:44 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 13, 2025, 07:10 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 16, 2025, 02:51 PM UTC

    This incident has been resolved.

Your product runs on more than Device Magic

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.

Add your stack →