Device Magic incident

System Maintenance

Resolved after 3 days 12 hours, affecting Forms Website and Submission Deliveries and 1 more, on July 17, 2025.

monitoring Jul 19, 2025, 01:04 PM UTC

Database upgrade is complete on submissions database. Parts of the application might be slow until July 20, 2025 9:00 PM EDT.

Started
Jul 17, 2025, 02:36 PM UTC
Resolved
Jul 21, 2025, 02:36 AM UTC
Duration
3d 12h
Detected by Pingoru
Jul 17, 2025, 02:36 PM UTC

Affected components

Forms WebsiteSubmission DeliveriesDevice Magic Systems

Update timeline

  1. investigating Jul 17, 2025, 02:36 PM UTC

    We will perform system maintenance on our submissions database from July 19, 2025, at 7:00 AM EDT until July 20, 2025, at 9:00 PM EDT. Please note: - Services may be briefly impacted on July 19, 2025, between 7:00 AM and 10:00 AM EDT. - Performance related to submission data will be degraded for the remainder of the maintenance window. We appreciate your patience and understanding. If you have any questions or encounter issues, please contact us at [email protected].

  2. identified Jul 19, 2025, 11:29 AM UTC

    We are performing maintenance on our submissions database. Services may be briefly impacted during window of 7:30 AM to 10:00 AM EDT.

  3. monitoring Jul 19, 2025, 01:04 PM UTC

    Database upgrade is complete on submissions database. Parts of the application might be slow until July 20, 2025 9:00 PM EDT.

  4. resolved Jul 21, 2025, 02:36 AM UTC

    Maintenance is complete. Services are running normally.

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