Device Magic incident

Degraded API Calls

Resolved after 9 days 22 hours, affecting Forms Website, on March 28, 2025.

monitoring Apr 07, 2025, 08:15 AM UTC

A fix has been implemented and we are monitoring the results.

Started
Mar 28, 2025, 08:57 PM UTC
Resolved
Apr 07, 2025, 07:34 PM UTC
Duration
9d 22h
Detected by Pingoru
Mar 28, 2025, 08:57 PM UTC

Affected components

Forms Website

Update timeline

  1. investigating Mar 28, 2025, 08:57 PM UTC

    We're experiencing high load on the platform, as a result loading web stores and api calls to the dm database or related submission api calls are degraded.

  2. identified Mar 29, 2025, 03:41 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 07, 2025, 08:15 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 07, 2025, 07:34 PM UTC

    This incident has been resolved.

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