Cybersource Outage History

Started Jan 09, 2026, 10:49 AM UTC· resolved Jan 09, 2026, 06:22 PM UTC

1. investigating Jan 09, 2026, 10:49 AM UTC

   Cybersource is aware of an issue that is currently affecting the Business Center. We are investigating the cause and working urgently to resolve the issue. Impact: Transaction Request Reports (TRR) and Payment Batch Detail Reports (PBDR) may be delivered later than usual for some clients. Reported Start Time: 8 January 2026 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC23540142

2. identified Jan 09, 2026, 11:39 AM UTC

   We have identified the issue affecting the performance of the Business Center Reports and we appreciate your patience as we work urgently to implement a mitigation. Impact: Transaction Request Reports (TRR) and Payment Batch Detail Reports (PBDR) may be delivered later than usual for some clients. Reported Start Time: 8 January 2026 22:00 GMT Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC23540142

3. identified Jan 09, 2026, 12:55 PM UTC

   We continue to investigate the issue with Business Center Reports and we appreciate your patience as we work urgently to implement a mitigation. Impact: Transaction Request Reports (TRR) and Payment Batch Detail Reports (PBDR) may be delivered later than usual for some clients. Some users may notice delays in generating reports. Reported Start Time: 8 January 2026 22:00 GMT Next Update: As status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC23540142

4. identified Jan 09, 2026, 02:10 PM UTC

   We continue to investigate the issue with Business Center Reports and we appreciate your patience as we work urgently to implement a mitigation. Impact: Transaction Request Reports (TRR) and Payment Batch Detail Reports (PBDR) may be delivered later than usual for some clients. Some users may notice delays in generating reports. Reported Start Time: 9 January 2026 04:30 GMT (corrected) Next Update: As status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC23540142

5. resolved Jan 09, 2026, 06:22 PM UTC

   The issue affecting the Business Center Reports has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 9 January 2026 at 04:30 GMT Reported End Time: 9 January 2026 at 17:42 GMT Impact: Transaction Request Reports (TRR) and Payment Batch Detail Reports (PBDR) may have been delivered later than usual for some clients. Customers are now able to generate Business Center Reports as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC23540142

6. postmortem Jan 12, 2026, 10:28 PM UTC

   Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link: [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-09791)

Read the full incident report →

Started Jan 02, 2026, 04:59 PM UTC· resolved Jan 02, 2026, 05:41 PM UTC

1. investigating Jan 02, 2026, 04:59 PM UTC

   Cybersource is aware of an issue that affected the Business Center. Batch Upload Reports generated on December 31, 2025, Pacific Time are currently unavailable for some merchants. We are investigating the cause and working urgently to resolve the issue. Impact: Some merchants may experience a delay in being able to download some reports. Reported Start Time: tbd Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC23457205

2. resolved Jan 02, 2026, 05:41 PM UTC

   The issue affecting the Business Center has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 31 December 2025 at 16:00 GMT Reported End Time: 2 January 2026 at 16:51 GMT Impact: Customers are now able to use the Business Center as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC23457205

3. postmortem Jan 05, 2026, 08:21 PM UTC

   Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-09772).

Read the full incident report →

Started Dec 15, 2025, 08:42 PM UTC· resolved Dec 16, 2025, 03:26 AM UTC

1. investigating Dec 15, 2025, 08:42 PM UTC

   Cybersource is aware of an issue that is currently affecting Payment Processing services. We are investigating the cause and working urgently to resolve the issue. Impact: Users may experience payment processing error messages. Reported Start Time: 13:00 GMT on 15 December 2025 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC23293795

2. monitoring Dec 15, 2025, 09:48 PM UTC

   The issue affecting Payment services is mitigated. We are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use Payment services as normal. Reported Start Time: 13:00 GMT on 15 December 2025 Reported End Time: 21:00 GMT on 15 December 2025 Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC23293795/INC23294669

3. monitoring Dec 15, 2025, 10:00 PM UTC

   The issue affecting Payment services is mitigated. This was isolated to a single processor. We continue to monitor closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use Payment services as normal. During time of impact certain merchants may have received an error message when attempting to process transactions. Reported Start Time: 13:00 GMT on 15 December 2025 Reported End Time: 21:00 GMT on 15 December 2025 Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC23293795/INC23294669

4. monitoring Dec 15, 2025, 11:22 PM UTC

   The issue impacting the Payment Gateway Processor has been mitigated and was isolated to a single processor. We’re continuing to investigate the cause details and have reached out to the processor for additional details. Monitoring remains in place to ensure the issue is fully resolved. Impact: The issue has been mitigated and customers are now able to use Payment services as normal. During time of impact certain merchants may have received an error message when attempting to process transactions. Reported Start Time: 13:00 GMT on 15 December 2025 Reported End Time: 21:00 GMT on 15 December 2025 Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC23293795/INC23294669

5. monitoring Dec 15, 2025, 11:23 PM UTC

   The issue impacting the Payment Gateway Processor has been mitigated and was isolated to a single processor. We’re continuing to investigate the cause details and have reached out to the processor for additional details. Monitoring remains in place to ensure the issue is fully resolved. Impact: The issue has been mitigated and customers are now able to use Payment services as normal. During time of impact certain merchants may have received an error message when attempting to process transactions. Reported Start Time: 13:00 GMT on 15 December 2025 Reported End Time: 21:00 GMT on 15 December 2025 Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC23293795 / INC23294669

6. resolved Dec 16, 2025, 03:26 AM UTC

   The issue affecting TSYS Acquiring Solutions payment gateway processing has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 13:00 GMT on 15 December 2025 Reported End Time: 21:00 GMT on 15 December 2025 Impact: Customers are now able to use TSYS Acquiring Solutions services as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC23293795 / INC23294669

Read the full incident report →

Started Dec 09, 2025, 07:01 PM UTC· resolved Dec 10, 2025, 02:30 PM UTC

1. investigating Dec 09, 2025, 07:01 PM UTC

   Cybersource is aware of a delay that is currently affecting settlement/batching for some merchants in Hong Kong. We are investigating the cause and working urgently to resolve the issue. Impact: Customers may experience funding settlement issues. Reported Start Time: 5 December 2025 at 11:35 GMT Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC23222855

2. monitoring Dec 09, 2025, 08:49 PM UTC

   The issue affecting settlement/batching for some merchants in Hong Kong is mitigated. We are monitoring closely to confirm the delayed batch is received at the scheduled daily time, 10 December. Impact: The delayed batch will be delivered tomorrow, 10 December, at the usual scheduled time. Reported Start Time: 5 December 2025 at 11:35 GMT Reported End Time: 6 December 2025 at 09:06 GMT Next Update: As current status changes.

3. resolved Dec 10, 2025, 02:30 PM UTC

   The issue affecting settlement/batching for some merchants in Hong Kong has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 5 December 2025 at 11:35 GMT Reported End Time: 6 December 2025 at 09:06 GMT Impact: The issue impacting settlement funding has been fully resolved. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC23222855

4. postmortem Dec 10, 2025, 08:24 PM UTC

   Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link: [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-09700)

Read the full incident report →

Started Dec 09, 2025, 01:28 PM UTC· resolved Dec 15, 2025, 09:45 PM UTC

1. investigating Dec 09, 2025, 01:28 PM UTC

   Cybersource has identified an issue affecting the performance of the Payworks Gateway Manager, Transaction Export tool, and we appreciate your patience as we work urgently to implement a mitigation. Impact: Clients may experience issues whilst trying to use Payworks Gateway Manager, Transaction Export tool . Affected users may see “Export failed. Please retry.” Reported Start Time: 19 November 2025 Next Update: As current status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: TBD

2. monitoring Dec 15, 2025, 05:40 PM UTC

   The issue affecting the performance of the Payworks Gateway Manager and Transaction Export tool services is mitigated. We are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use the Payworks Gateway Manager and Transaction Export tool services as normal. Reported Start Time: 19 November 2025 Reported End Time: 15 December 2025 at 16:48 GMT Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC23226359

3. resolved Dec 15, 2025, 09:45 PM UTC

   The issue affecting the performance of the Payworks Gateway Manager and Transaction Export tool services has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 19 November 2025 Reported End Time: 15 December 2025 at 16:48 GMT Impact: Customers are now able to use the Payworks Gateway Manager and Transaction Export tool services as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC23226359

4. postmortem Dec 15, 2025, 09:45 PM UTC

   Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link: [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-09709)

Read the full incident report →

Started Nov 24, 2025, 05:22 PM UTC· resolved Dec 02, 2025, 01:38 PM UTC

1. investigating Nov 24, 2025, 04:28 PM UTC

   Cybersource is aware of an issue that is currently affecting the Business Centerfor Transaction Search and Case Manager. We are investigating the cause and working urgently to resolve the issue. Impact:Merchants may experience missing transaction or slow searches in Transaction search and Case Management Search. Reported Start Time:24 November 2025 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #:INC23040111

2. investigating Nov 24, 2025, 05:22 PM UTC

   Cybersource continues to investigate the issue that is currently affecting the Business Center for Transaction Search and Case Manager. We are working urgently to resolve the issue and appreciate your patience. Impact:Merchants may experience missing transactions or slow searches in Transaction Search and Case Management. Reported Start Time:24 November 2025 Next Update: As status changes or additional information is provided. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #:INC23040111

3. investigating Nov 25, 2025, 02:58 PM UTC

   Cybersource continues to investigate the issue that is currently affecting the Business Center for Transaction Search and Case Manager. We are working urgently to resolve the issue and appreciate your patience. Impact:Merchants may experience missing transactions or slow searches in Transaction Search and Case Management. Reported Start Time: 24 November 2025 Next Update: As status changes or additional information is provided. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #:INC23040111 & INC23054295

4. investigating Nov 25, 2025, 07:25 PM UTC

   We are observing stability for Transaction Search and Case Manager. We continue to monitor and appreciate your patience. Impact:Merchants may have experienced intermittent missing transactions or slow searches in Transaction Search and Case Management. Reported Start Time: 24 November 2025 Next Update: As status changes or additional information is provided. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #:INC23040111 & INC23054295

5. investigating Nov 26, 2025, 04:59 PM UTC

   We are receiving reports of latency for Transaction Search and Case Manager. We are continuing to investigate and are working urgently to resolve the issue. Impact:Merchants may have experienced intermittent missing transactions or slow searches in Transaction Search and Case Management. Reported Start Time: 24 November 2025 Next Update: As status changes or additional information is provided. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #:INC23040111 & INC23054295

6. monitoring Nov 27, 2025, 06:23 PM UTC

   A fix has been implemented and we are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use the Business Center for Transaction Search and Case Manager as expected. Reported Start Time:24 November 2025 Reported End Time: 27 November 2025 Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC23040111

7. monitoring Nov 29, 2025, 12:37 AM UTC

   A fix has been implemented and we are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use the Business Center for Transaction Search and Case Manager as expected. Reported Start Time:24 November 2025 Reported End Time: 27 November 2025 Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC23040111

8. resolved Dec 02, 2025, 01:38 PM UTC

   The issue affecting the Business Center has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 24 November 2025 Reported End Time: 27 November 2025 Impact: Customers are now able to use the Business Center as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC23040111 & INC23054295

9. postmortem Dec 04, 2025, 04:21 AM UTC

   Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-09662)

Read the full incident report →

Started Nov 21, 2025, 10:10 PM UTC· resolved Nov 22, 2025, 03:59 PM UTC

1. investigating Nov 21, 2025, 10:10 PM UTC

   Cybersource is aware of an issue that is currently affecting FDC Nashville Global transaction processing. We are investigating the cause and working urgently to resolve the issue. Impact: Merchant Payments and Refunds rejected at Settlement with an exception. Reported Start Time:20 November 2025 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: TBD

2. identified Nov 21, 2025, 11:11 PM UTC

   We have identified the issue affecting FDC Nashville Global transaction processing, and we appreciate your patience as we work urgently to implement a mitigation. Impact: Merchant Payments and Refunds rejected at Settlement with an exception. Reported Start Time:20 November 2025 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: TBD

3. identified Nov 22, 2025, 01:07 AM UTC

   We are continuing to work on a fix for the issue affecting FDC Nashville Global transaction processing, and we appreciate your patience as we work urgently to implement a mitigation. Impact: Merchant Payments and Refunds rejected at Settlement with an exception. Reported Start Time:20 November 2025 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC23020945

4. identified Nov 22, 2025, 02:11 AM UTC

   We continue to work on a fix for the issue affecting FDC Nashville Global transaction processing, and we appreciate your patience as we work urgently to implement a mitigation. Impact: Merchant Payments and Refunds rejected at Settlement with an exception. Reported Start Time:20 November 2025 Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC23020945

5. identified Nov 22, 2025, 03:13 AM UTC

   We appreciate your patience as we work urgently to implement a mitigation. Impact: Merchant Payments and Refunds rejected at Settlement with an exception. Reported Start Time:20 November 2025 Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center

6. identified Nov 22, 2025, 05:53 AM UTC

   We appreciate your continued patience as we work to process the affected transactions and closely monitoring. Impact: Merchant payments and refunds may have been rejected during settlement due to an exception. Reported Start Time:20 November 2025 Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center

7. resolved Nov 22, 2025, 03:59 PM UTC

   The issue affecting FDC Nashville Global has now been fully resolved. Reported Start Time: 20 November 2025 03:29 GMT Reported End Time: 22 November 2025 00:16 GMT Impact: Customers are now able to use FDC Nashville Global services as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC23020945

8. postmortem Nov 26, 2025, 11:05 PM UTC

   Clients and merchants can access the Post Incident Report with their Support center login credentials at the following link: [Post Incident Report](https://businesscenter.visaacceptance.com/ebc2/?SalesForce=true&relayUrl=ReturnUrl%3D%2Fknowledgebase%2Fknowledgearticle%2F%3Fcode%3DKA-09647)

Read the full incident report →

Started Nov 20, 2025, 12:26 PM UTC· resolved Nov 21, 2025, 08:03 PM UTC

1. investigating Nov 20, 2025, 12:26 PM UTC

   Cybersource is aware of an issue that is currently affecting Virtual Terminal in our Testing Environment. We are investigating the cause and working urgently to resolve the issue. Impact: -Merchants will receive a red banner error when attempting to load Virtual Terminal or Virtual Terminal Setting in the Testing Environment. Reported Start Time:20 November 2025 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource/Visa Acceptance Solutions Support & Knowledge Base Incident #:EPS-35140

2. identified Nov 20, 2025, 02:39 PM UTC

   We have identified the issue affecting the Virtual Terminal in our Testing Environment and we appreciate your patience as we work urgently to implement a mitigation. Impact: -Merchants will receive a red banner error when attempting to load Virtual Terminal or Virtual Terminal Setting in the Testing Environment. Reported Start Time:20 November 2025 Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #:EPS-35140

3. monitoring Nov 20, 2025, 09:37 PM UTC

   We have implemented a fix and we are monitoring closely to ensure the issue is resolved. Impact:The issue has been mitigated, and customers are now able to use the Virtual Terminal or Virtual Terminal Setting in the Testing Environment as expected. Reported Start Time:20 November 2025 Reported End Time:16:33 GMT 20 November 2025 Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #:INC23000818

4. resolved Nov 21, 2025, 08:03 PM UTC

   The issue affecting the Virtual Terminal in our Testing Environment has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time:20 November 2025 Reported End Time:16:33 GMT 20 November 2025 Impact: Customers are now able to use the Virtual Terminal in our Testing Environment as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #:INC23000818

5. postmortem Nov 21, 2025, 08:16 PM UTC

   Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link: [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-09626)

Read the full incident report →

Started Nov 20, 2025, 10:19 AM UTC· resolved Nov 21, 2025, 01:28 AM UTC

1. monitoring Nov 20, 2025, 10:19 AM UTC

   Cybersource was aware of an issue that affected Barclays HISO connection for Acceptance devices solution. A fix has been implemented, and we are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated, and customers are now able to use Barclays HISO connection for Acceptance devices solution Reported Start Time: 19 November 2025 15:50 GMT Reported End Time: 19 November 2025 20:03 GMT Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC22981165

2. resolved Nov 21, 2025, 01:28 AM UTC

   The issue affecting Barclays HISO connection for Acceptance devices solution service has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time:19 November 2025 15:50 GMT Reported End Time: 19 November 2025 20:03 GM Impact: Customers are now able to use Barclays HISO connection for Acceptance devices solution as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC22981165

3. postmortem Nov 21, 2025, 01:50 AM UTC

   Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-09621)

Read the full incident report →

Started Nov 19, 2025, 05:40 PM UTC· resolved Nov 19, 2025, 10:44 PM UTC

1. investigating Nov 19, 2025, 05:40 PM UTC

   Cybersource is aware of an issue that may be affecting Payment services. We are investigating the cause and working urgently to resolve the issue. Impact: Merchants using Cybersource’s Token Management Service (TMS) may be experiencing intermittent latency or errors when accessing the TMS services to create new tokens. This may also cause delays or interruptions in payment processing. Some merchants may experience transaction disruptions and merchants may experience delays in recurring and/or subscription-based payments that rely on stored information. Reported Start Time: 02:09 GMT 19 November 2025 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #:INC22981864

2. identified Nov 19, 2025, 05:48 PM UTC

   We have identified the issue affecting Token Management Service (TMS) or Secure Storage (SS) services. and we appreciate your patience as we work urgently to implement a mitigation. Impact:Merchants may be experiencing intermittent latency or errors when accessing the TMS or SS services to create/delete/retrieve/update tokens. This may also cause delays or interruptions in payment processing. Reported Start Time:02:09 GMT 19 November 2025 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #:INC22981864

3. monitoring Nov 19, 2025, 09:59 PM UTC

   We have implemented a fix and are monitoring to confirm the issue is fully resolved. Impact:Merchants may have experienced intermittent latency or errors when accessing the TMS or SS services to create/delete/retrieve/update tokens. This may also cause delays or interruptions in payment processing. Merchants may have also experienced issues with Paypal payment processing, Tax Calculation and/or the Decision Manager services. Reported Start Time:02:09 GMT 19 November 2025 Next Update: As current status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #:INC22981864

4. resolved Nov 19, 2025, 10:44 PM UTC

   The issue affecting Token Management Service (TMS) or Secure Storage (SS) services has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Impact:Merchants may have experienced intermittent latency or errors when accessing the TMS or SS services to create/delete/retrieve/update tokens. This may also cause delays or interruptions in payment processing. Merchants may have also experienced issues with Paypal payment processing, Tax Calculation and/or the Decision Manager services. Reported Start Time:02:09 GMT 19 November 2025 Reported End Time:17:33 GMT 19 November 2025 Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #:INC22981864

5. postmortem Nov 20, 2025, 10:36 PM UTC

   Clients and merchants can access the Post Incident Report with their Support center login credentials at the following link: [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-09622)

Read the full incident report →

Started Nov 18, 2025, 03:37 PM UTC· resolved Nov 19, 2025, 06:32 AM UTC

1. investigating Nov 18, 2025, 03:37 PM UTC

   Cybersource is aware of an issue that is currently affecting Paymentech Authorization Reversals We are investigating the cause and working urgently to resolve the issue. Impact: Users may experience Paymentech Authorization Reversals Failing with Invalid Request Format error. Reported Start Time: 17 November 2025 16:00 GMT Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC22959215

2. monitoring Nov 18, 2025, 04:04 PM UTC

   A fix has been implemented and we are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are no longer seeing issues with Paymentech Authorization Reversals Reported Start Time: 17 November 2025 16:00 GMT Reported End Time: 18 November 2025 15:37 GMT Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #:INC22959215

3. resolved Nov 19, 2025, 06:32 AM UTC

   The issue affecting Paymentech Authorization Reversals has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 17 November 2025 16:00 GMT Reported End Time: 18 November 2025 15:37 GMT Impact: Customers are now able to use (Insert Payment Service) services as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC22959215

4. postmortem Nov 19, 2025, 06:45 AM UTC

   Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-09613)

Read the full incident report →

Started Nov 17, 2025, 10:41 PM UTC· resolved Nov 18, 2025, 01:04 AM UTC

1. identified Nov 17, 2025, 10:41 PM UTC

   Cybersource is aware of an issue that is affecting the Business Center’s Decision Manager and we appreciate your patience as we work urgently to implement a mitigation. Impact: For Decision Manager, some decisions on orders may not reflect properly in the Business Center. Reported Start Time: 17 November 2025 at 16:05 GMT Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC22944812

2. resolved Nov 18, 2025, 01:04 AM UTC

   The issue affecting the Decision Manager Service has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 16:05 GMT on 17 November 2025 Reported End Time: 21:04 GMT on 17 November 2025 Impact: Customers are now able to use the Decision Manager Service as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC22944812

3. postmortem Dec 09, 2025, 10:46 PM UTC

   Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link: [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-09676)

Read the full incident report →

Started Nov 10, 2025, 02:08 PM UTC· resolved Nov 16, 2025, 03:34 PM UTC

No vendor updates were posted for this incident.

Read the full incident report →

Started Nov 07, 2025, 03:10 AM UTC· resolved Nov 13, 2025, 09:05 PM UTC

No vendor updates were posted for this incident.

Read the full incident report →