Cybersource Outage History

Started Apr 17, 2026, 11:12 PM UTC· resolved Apr 29, 2026, 04:52 PM UTC

1. investigating Apr 17, 2026, 11:12 PM UTC

   Cybersource is aware of an issue that is currently affecting Tokenization (TMS) services. Some merchants using TMS Network Tokenization may experience card provisioning failures for Mastercard. Impact: Certain merchants using Network Tokenization within TMS may encounter synchronous provisioning failures on Mastercard with the reason [SERVICE_UNAVAILABLE]. Reported Start Time: 11:29 GMT on 17 April 2026 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: TBD

2. monitoring Apr 18, 2026, 12:27 AM UTC

   The issue affecting Tokenization (TMS) services is mitigated. We are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use Tokenizeation (TMS) services as normal. Reported Start Time: 11:29 GMT, 17 April 2026 Reported End Time: 23:30 GMT, 17 April 2026 Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC25105032

3. resolved Apr 29, 2026, 04:52 PM UTC

   The issue affecting Tokenization (TMS) services has now been resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 11:29 GMT, 17 April 2026 Reported End Time: 23:30 GMT, 17 April 2026 Impact: Customers are now able to use Tokenization (TMS) services as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center

Read the full incident report →

Started Apr 17, 2026, 06:48 PM UTC· resolved Apr 18, 2026, 05:49 PM UTC

1. investigating Apr 17, 2026, 06:48 PM UTC

   Cybersource is aware of an issue that is currently affecting Visa Platform Connect (VPC). We are investigating the cause and working urgently to resolve the issue. Impact: Users may experience issues with payment processing services via VPC. Reported Start Time: 08:10 GMT on 17 April 2026 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC25100902

2. monitoring Apr 17, 2026, 07:07 PM UTC

   The issue affecting VPC is mitigated. We are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use VPC as normal. Reported Start Time: 08:10 GMT on 17 April 2026 Reported End Time: 16:36 GMT on 17 April 2026 Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC25100902

3. monitoring Apr 17, 2026, 08:52 PM UTC

   Cybersource was aware of a service disruption that may have prevented certain transactions from being processed. After further investigation, this issue is not related to Visa Platform Connect (VPC). During this issue timeframe, merchants may have seen an increase in declines as issuers may have mishandled some new data elements. No issues have been identified within Cybersource to attribute to this issue. Impact: Some merchants may have observed latency or payment processing errors, which resulted in increased declines. This issue has been mitigated. Reported Start Time: 08:10 GMT on 17 April 2026 Reported End Time: 16:36 GMT on 17 April 2026 Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC25100902

4. resolved Apr 18, 2026, 05:49 PM UTC

   The issue affecting VPC Service is fully resolved. Reported Start Time: 08:10 GMT on 17 April 2026 Reported End Time: 16:36 GMT on 17 April 2026 Impact: Customers are now able to use VPC as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #:NC25100902

Read the full incident report →

Started Apr 12, 2026, 12:59 PM UTC· resolved Apr 13, 2026, 03:42 PM UTC

1. identified Apr 12, 2026, 12:59 PM UTC

   We have identified an issue where some merchants are seeing only the first 25 MIDs associated with a Meta Key linked/enabled in the Key Management UI (User Interface) for editing. Due to this limitation, when merchants add or modify MIDs during an editing session, only the MIDs linked/enabled to the Meta Key in the UI are preserved upon Save. As a result, any previously linked MIDs that are not enabled, (and therefore unchecked), may be unintentionally removed from the Meta Key. We appreciate your patience as we work urgently to implement a mitigation. Impact: Merchants affected by this display issue may inadvertently remove existing MID associations when updating their Meta Key configuration. Merchant would need to r-add the complete list. Reported Start Time: TBD Next Update: As status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource/Visa Acceptance Solutions Support & Knowledge Base Incident #: TBD

2. resolved Apr 13, 2026, 03:42 PM UTC

   The issue affecting Key Management UI within the Business Center has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: TBD Reported End Time: 13 April 2026 at 15:09 GMT Impact: Merchants affected by this display issue may have inadvertently removed existing MID associations when updating their Meta Key configuration. This issue has been resolved. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC25023383

3. postmortem Apr 14, 2026, 08:17 AM UTC

   Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link [EBC Meta Key Display Issue](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-10493)

Read the full incident report →

Started Apr 08, 2026, 05:25 PM UTC· resolved Apr 13, 2026, 09:49 AM UTC

1. investigating Apr 08, 2026, 05:25 PM UTC

   Cybersource is aware of an issue that is currently affecting Acceptance Devices services. New or recently factory-reset Miura terminals are currently unable to successfully decrypt key injection requests. As a result, all transactions on impacted devices fail with ERROR_TERMINAL_ERROR. This issue affects terminals that had not processed transactions before 01 Apr 2026 or that were factory reset on or after 01 Apr 2026. We are investigating the cause and working urgently to resolve the issue. Impact: Merchants using affected Miura terminals may see an “Accessory error” immediately after the key generation step when attempting a transaction. Transactions will fail on impacted devices. Reported Start Time:1 April 2026 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #:TBD

2. investigating Apr 08, 2026, 06:13 PM UTC

   We continue to investigate the issue that is currently affecting Acceptance Devices services. New or recently factory-reset Miura terminals are currently unable to successfully decrypt key injection requests. As a result, all transactions on impacted devices fail with ERROR_TERMINAL_ERROR. This issue affects terminals that had not processed transactions before 01 Apr 2026 or that were factory reset on or after 01 Apr 2026. We appreciate your patience as we work to resolve the issue. Impact: Merchants using affected Miura terminals may see an “Accessory error” immediately after the key generation step when attempting a transaction. Transactions will fail on impacted devices. Reported Start Time:1 April 2026 Next Update: As status changes or additional information is provided. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #:TBD

3. identified Apr 09, 2026, 09:24 AM UTC

   We have identified the issue affecting Acceptance Device services. and we appreciate your patience as we work urgently to implement a mitigation. Impact: Merchants using affected Miura terminals may see an “Accessory error” immediately after the key generation step when attempting a transaction. Transactions will fail on impacted devices. Reported Start Time: 1 April 2026 Next Update: As status changes or additional information is provided. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: EPS-37302

4. monitoring Apr 10, 2026, 07:15 AM UTC

   The issue affecting Acceptance Device services is mitigated. We are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use Acceptance Device services as normal. Reported Start Time: 1 April 2026 Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: EPS-37302

5. resolved Apr 13, 2026, 09:49 AM UTC

   The issue affecting Acceptance Device services has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 01 April 2026, 14:27 GMT Reported End Time: 09 April 2026, 21:24 GMT Impact: Customers are now able to use (Acceptance Device services as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource/Visa Acceptance Solutions Support & Knowledge Base Incident #: EPS-37302

6. postmortem Apr 14, 2026, 10:00 AM UTC

   Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link [Post Incident Report.](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-10498)

Read the full incident report →

Started Apr 08, 2026, 06:28 AM UTC· resolved Apr 10, 2026, 08:30 AM UTC

1. investigating Apr 08, 2026, 06:28 AM UTC

   Cybersource is aware of an issue that is currently affecting settlement/batching for Visa Platform Connect (VPC). We are investigating the cause and working urgently to resolve the issue. Impact: Customers may experience funding settlement issues. Reported Start Time: TBD Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC24942903

2. identified Apr 08, 2026, 06:44 AM UTC

   We have identified the issue affecting settlement/batching for VPC and we appreciate your patience as we work urgently to implement a mitigation. Impact: Customers may experience funding settlement issues. Reported Start Time: TBD Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC24942903

3. monitoring Apr 08, 2026, 07:11 AM UTC

   The issue affecting settlement/batching for VPC is mitigated. We are monitoring closely to ensure the issue is resolved. Acquirers can cease performing the additional manual changes, as upcoming files will contain the correct date and time. Impact: The issue impacting settlement funding has been mitigated. Reported Start Time: TBC Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC24942903

4. resolved Apr 10, 2026, 08:30 AM UTC

   The issue affecting settlement/batching for VPC has now resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 2 April 2026 Reported End Time: 8 April 2026 Impact: Customers may have experienced settlement issues. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC24942903

5. postmortem Apr 10, 2026, 02:09 PM UTC

   Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link [here.](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-10489)

Read the full incident report →

Started Apr 06, 2026, 07:21 PM UTC· resolved Apr 08, 2026, 06:04 AM UTC

1. monitoring Apr 06, 2026, 07:21 PM UTC

   Cybersource was aware of an issue that affected the Alternative Payment services. The issue is now mitigated. We are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use the Alternative Payment services as normal. Reported Start Time: 31 March 2026 Reported Mitigated Time: 03 April 2026 Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC21911879

2. resolved Apr 08, 2026, 06:04 AM UTC

   The issue affecting the Alternative Payment services has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 31 March 2026 Reported Mitigated Time: 03 April 2026 Impact: Customers are now able to use the Alternative Payment services as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC21911879

3. postmortem Apr 09, 2026, 09:33 PM UTC

   Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-10485)

Read the full incident report →

Started Apr 06, 2026, 04:49 AM UTC· resolved Apr 06, 2026, 04:49 AM UTC

1. investigating Apr 02, 2026, 06:11 PM UTC

   Cybersource is aware of an issue that is currently affecting the functionality of REST API. We are investigating the cause and working urgently to resolve the issue. Impact: Users may be experiencing issues with REST API. Some REST API Payment responses may return errors. Reported Start Time: 01:05 GMT on 24 March 2026 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC24875388

2. identified Apr 02, 2026, 08:24 PM UTC

   Cybersource is aware of an issue that is currently affecting the functionality of REST API. We continue investigating the cause and working urgently to resolve the issue. Impact: Users may be experiencing issues with REST API. Some REST API Payment responses may return errors. Reported Start Time: 01:05 GMT on 24 March 2026 Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC24875388

3. resolved Apr 06, 2026, 04:49 AM UTC

   The issue affecting the REST API Service has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 01:05 GMT on 24 March 2026 Reported End Time: 21: 24 GMT on 2 April 2026 Impact: Customers are now able to use the REST API Service as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC24875388

4. postmortem Apr 06, 2026, 04:49 AM UTC

   Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-10429)

Read the full incident report →

Started Apr 03, 2026, 02:21 AM UTC· resolved Apr 06, 2026, 04:46 PM UTC

1. investigating Apr 03, 2026, 02:21 AM UTC

   Cybersource is aware of an issue that is currently affecting developer center in our Sandbox/Testing Environment. We are investigating the cause and working urgently to resolve the issue. Impact: Merchants cannot create sandbox accounts and may delay testing & Go live. Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: TBD

2. monitoring Apr 03, 2026, 08:45 AM UTC

   The issue affecting develop center in our Sandbox/Testing Environment is mitigated. We are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and users are now able to create sandbox accounts as normal. Reported Start Time:03 April 2026, 00:05 GMT Reported End Time: TBC Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource/Visa Acceptance Solutions Support & Knowledge Base Incident #:EPS-37229

3. investigating Apr 03, 2026, 09:32 AM UTC

   Cybersource is aware of an issue that is currently affecting developer center in our Sandbox/Testing Environment. We are investigating the cause and working urgently to resolve the issue. Impact: Merchants cannot create sandbox accounts and may delay testing & Go live. Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: EPS-37229

4. investigating Apr 03, 2026, 08:13 PM UTC

   Cybersource is aware of an issue that is currently affecting developer center in our Sandbox/Testing Environment. We continue investigating the cause and working urgently to resolve the issue. As a workaround, merchants may create test merchants within "Portfolio Management" in the Cybersource Business Center if needed. Impact: Merchants cannot create sandbox accounts and may delay testing & Go live. Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: EPS-37229

5. resolved Apr 06, 2026, 04:46 PM UTC

   The issue affecting the developer center in our Sandbox/Testing Environment has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 03 April 2026, 00:05 GMT Reported End Time: 06 April 2026, 15:00 GMT Impact: Customers are now able to create sandbox accounts as normal. Some customers’ e-mail links may have expired and will need to start the process over again. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #:EPS-37299

6. postmortem Apr 08, 2026, 08:29 PM UTC

   Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-10479)

Read the full incident report →

Started Apr 01, 2026, 03:15 AM UTC· resolved Apr 03, 2026, 03:40 AM UTC

1. monitoring Apr 01, 2026, 03:15 AM UTC

   Cybersource was aware of an issue that affected boarding new merchants in the Business Center. A fix has been implemented and we are monitoring closely to ensure the issue is resolved. Reported Start Time: 10:30 GMT, 31 March 2026 Reported End Time: 23:50 GMT, 31 March 2026 Impact: Merchant boarding workflows processed may have encountered service degradation, such as increased latency, errors, or timeouts. Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC24844928

2. resolved Apr 03, 2026, 03:40 AM UTC

   The issue affecting boarding new merchants in the Business Center has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 10:30 GMT, 31 March 2026 Reported End Time: 23:50 GMT, 31 March 2026 Impact: Merchant boarding workflows are processed as per normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #:INC24844928

Read the full incident report →

Started Mar 26, 2026, 11:49 PM UTC· resolved Mar 28, 2026, 12:37 AM UTC

1. investigating Mar 26, 2026, 11:49 PM UTC

   Cybersource is aware of an issue that is currently affecting Elavon Americas transaction processing. We are investigating the cause and working urgently to resolve the issue. Impact: Merchants may experience error "Invalid message format" when refunding customers on the Elavon Americas gateway. Reported Start Time: 13:02 GMT on 26 March 2026 Next Update: As current status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: TBD

2. identified Mar 27, 2026, 05:18 PM UTC

   We have identified the issue affecting Elavon Americas transaction processing and we have mitigated almost all errors, with only a few remaining. Teams are actively working toward complete resolution of the issue. We appreciate your patience as we work urgently to complete the mitigation. Impact: Users may experience payment processing error messages. Reported Start Time: 13:02 GMT on 26 March 2026 Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC24792371

3. resolved Mar 28, 2026, 12:37 AM UTC

   The issue affecting Elavon Americas has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 13:02 GMT on 26 March 2026 Reported End Time: 00:00 GMT on 28 March 2026 Impact: Customers are now able to use Elavon Americas services as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC24792371

4. postmortem Mar 30, 2026, 11:42 PM UTC

   Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link: [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-10406)

Read the full incident report →

Started Mar 18, 2026, 03:47 PM UTC· resolved Mar 20, 2026, 02:34 AM UTC

1. monitoring Mar 18, 2026, 03:47 PM UTC

   Cybersource was aware of an issue that affected the Payer Authentication Service. The issue affecting the Payer Authentication Service is mitigated. We are monitoring closely to ensure the issue is resolved. Impact: Some clients may have received an error during Payer Authentication enrollment. The issue has been mitigated and customers are now able to use the Payer Authentication Service as normal. Reported Start Time: 18 March 2026 at 14:23 GMT Reported End Time:18 March 2026 at 14:35 GMT Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC24657207

2. monitoring Mar 18, 2026, 06:07 PM UTC

   While this incident is mitigated, there was additional impact not only to Payer Authentication, but other services called by merchants. Other services may have intermittently returned a 150 or 151 error indicating an ESYSTEM or ETIMEOUT error. Teams are still investigating and gathering impact. Impact: Some clients may have received an error during Payer Authentication enrollment. As a side effect to this issue a low number of other services called during this timeframe may have received errors as well. Reported Start Time: 18 March 2026 at 14:23 GMT Reported End Time:18 March 2026 at 14:35 GMT Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC24657207

3. monitoring Mar 18, 2026, 06:09 PM UTC

   We are continuing to monitor for any further issues.

4. resolved Mar 20, 2026, 02:34 AM UTC

   The issue affecting multiple services has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 18 March 2026 at 14:23 GMT Reported End Time: 18 March 2026 at 14:35 GMT Impact: Customers are now able to use the Cybersource service as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC24657207

5. postmortem Mar 20, 2026, 10:46 PM UTC

   Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link: [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-10341)

Read the full incident report →

Started Mar 15, 2026, 09:18 PM UTC· resolved Mar 16, 2026, 08:23 PM UTC

1. investigating Mar 15, 2026, 09:18 PM UTC

   Cybersource is aware of an issue that is currently affecting some merchants using REST API. We are investigating the cause and working urgently to resolve the issue. Impact: Certain merchants may experience issues with REST API when submitting an IPv6 IP address in the "deviceInformation.ipAddress" field. Merchants may receive field validation errors resulting transaction failures. As a workaround, merchants can submit transactions using IPv4 addresses only or leaving the "deviceInformation.ipAddress" field blank until resolved. Reported Start Time: 13 March 2026 Next Update: Within 60 minutes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: TBD

2. investigating Mar 15, 2026, 11:29 PM UTC

   We continue to investigate the cause and working urgently to resolve the issue. Impact: Certain merchants may experience issues with REST API when submitting an IPv6 IP address in the "deviceInformation.ipAddress" field. Merchants may receive field validation errors resulting transaction failures. As a workaround, merchants can submit transactions using IPv4 addresses only or leaving the "deviceInformation.ipAddress" field blank until resolved. Reported Start Time: 13 March 2026 Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #:TBD

3. monitoring Mar 16, 2026, 02:26 PM UTC

   A fix has been implemented and is currently being rolled out through production. We are monitoring closely as the implementation completes. Impact: Certain merchants may experience issues with REST API when submitting an IPv6 IP address in the "deviceInformation.ipAddress" field. Merchants may receive field validation errors resulting transaction failures. As a workaround, merchants can submit transactions using IPv4 addresses only or leaving the "deviceInformation.ipAddress" field blank until resolved. Reported Start Time: 13 March 2026 Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #:EPS-36872

4. resolved Mar 16, 2026, 08:23 PM UTC

   The issue affecting the REST API Service has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time:13 March 2026 Reported End Time: 16 March 2026 at ~17:47 GMT Impact: Customers are now able to use the REST API Service as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: EPS-36872

5. postmortem Mar 18, 2026, 11:37 AM UTC

   Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-10327)

Read the full incident report →

Started Mar 05, 2026, 12:14 AM UTC· resolved Mar 17, 2026, 06:20 PM UTC

1. investigating Mar 05, 2026, 12:14 AM UTC

   Cybersource is aware of an issue impacting settlement and batching for FDI Global for a small number of Mastercard transactions. As a result, merchants may experience transaction declines with an “Invalid Cardholder Account Number” error. We are investigating the cause and working urgently to resolve the issue. Impact: Customers may experience funding settlement issues. Reported Start Time: 3 March 2026 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC24450589

2. investigating Mar 05, 2026, 01:02 AM UTC

   We continue to investigate the issue impacting settlement and batching for FDI Global for a small number of Mastercard transactions, and we appreciate your continued patience. Impact: Customers may experience funding settlement issues. Reported Start Time: 3 March 2026 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC24450589

3. identified Mar 05, 2026, 01:39 AM UTC

   We have identified the issue impacting settlement and batching for FDI Global for a small number of Mastercard transactions. An ecosystem partner had experienced an internal issue which caused the settlement errors and is working to implement a mitigation. Upon confirmation that the issue has been mitigated by the partner, we will proceed with downstream settlement processing. Impact: Customers may experience funding settlement issues. Reported Start Time: 3 March 2026 Next Update: As current status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC24450589

4. identified Mar 06, 2026, 12:09 AM UTC

   We have identified the issue impacting settlement and batching for FDI Global and FDC Compass for a small number of Mastercard transactions. An ecosystem partner experienced an internal issue which caused the settlement errors. Our partner continues working to implement a mitigation. Upon confirmation of mitigation, we will proceed with downstream settlement processing. We regret any inconvenience this may cause for our customers. Impact: Customers may experience funding settlement issues. Reported Start Time: 3 March 2026 Next Update: As current status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC24450589

5. monitoring Mar 06, 2026, 11:18 AM UTC

   We have received confirmation from our ecosystem partner that they have mitigated this issue. No further impact has been observed. We are actively preparing to proceed with downstream settlement processing. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is resolved. Impact: Customers may experience funding settlement issues. Reported Start Time: 03 March 2026, 21:30 GMT Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC24450589

6. monitoring Mar 17, 2026, 05:27 PM UTC

   Our ecosystem partner resolved this on their end and helped process settlement for all impacted transactions. Cybersource teams will work with our partner to synchronize reporting details to match these updates. Impact: Customers may experience funding settlement issues. Reported Start Time: 03 March 2026, 21:30 GMT Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC24450589

7. resolved Mar 17, 2026, 06:20 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Mar 02, 2026, 09:19 AM UTC· resolved Mar 04, 2026, 12:16 PM UTC

1. investigating Mar 02, 2026, 09:19 AM UTC

   Cybersource is aware of an issue that is currently affecting the Webhooks Service for National Australia Bank. We are investigating the cause and working urgently to resolve the issue. Impact: Merchants and users of the Webhooks service may experience delays and/or disruptions in real-time data transfers between applications and/or disruptions in notifications. Reported Start Time: TBC Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC24388828

2. investigating Mar 02, 2026, 10:13 AM UTC

   Cybersource continues to investigate the issue currently affecting the Webhooks Service for National Australia Bank. Impact: Merchants and users of the Webhooks service may experience delays and/or disruptions in real-time data transfers between applications and/or disruptions in notifications. Reported Start Time: 1 March 2026 14:14 GMT Next Update: As status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC24388828

3. monitoring Mar 02, 2026, 01:21 PM UTC

   The issue affecting Webhooks for National Australia Bank has been mitigated and we are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use the Webhooks Service as expected. Reported Start Time: 1 March 2026 14:14 GMT Reported End Time: 2 March 2026 10:55 GMT Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC24388828

4. resolved Mar 04, 2026, 12:16 PM UTC

   The issue affecting Webhooks for National Australia Bank is resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 1 March 2026 14:14 GMT Reported End Time: 2 March 2026 10:55 GMT Impact: Merchants and users are now able to use the Webhooks Service as expected. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC24388828

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Started Feb 20, 2026, 02:01 PM UTC· resolved Feb 21, 2026, 12:26 AM UTC

1. investigating Feb 20, 2026, 02:01 PM UTC

   Cybersource is aware of an issue that is currently affecting Concardis_payworks transaction processing. We are investigating the cause and working urgently to resolve the issue. Impact: Users may experience payment processing error messages. Reported Start Time: 18 February 2026 11:30 GMT Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: TBD

2. investigating Feb 20, 2026, 10:17 PM UTC

   Cybersource is aware of an issue that is currently affecting Concardis_payworks transaction processing. We appreciate your patience as we continue to investigate the cause. Impact: Users may experience payment processing error messages. Reported Start Time: 18 February 2026 at 11:30 GMT Next Update: As current status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC24243972

3. resolved Feb 21, 2026, 12:26 AM UTC

   The issue affecting the Concardis_payworks transaction processing has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 18 February 2026 at 11:30 GMT Reported End Time: 20 February 2026 at 23:53 GMT Impact: Customers are now able to process the payments as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC24243972

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Started Feb 14, 2026, 02:50 AM UTC· resolved Feb 14, 2026, 02:50 AM UTC

1. resolved Feb 14, 2026, 02:50 AM UTC

   Cybersource is aware of an issue that had impacted Barclays Merchant Services transaction processing. The issue has now been fully resolved. No issue identified within Visa System. Reported Start Time: 00:32 GMT on 14 February 2026 Reported End Time: 02:18 GMT on 14 February 2026 Impact: Users may experience payment processing error messages during the impact window. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC24146640

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Started Feb 12, 2026, 05:07 PM UTC· resolved Feb 12, 2026, 11:28 PM UTC

1. monitoring Feb 12, 2026, 05:07 PM UTC

   An issue affecting multiple services has been mitigated. We are monitoring closely to ensure the issue is resolved. Merchants may have experienced failed or delayed transaction processing, including authorization and payment service disruptions. Impact: The issue has been mitigated, and customers are now able to use these services as normal. Reported Start Time: 16:18 GMT 12 February 2026 Reported End Time:16:23 GMT 12 February 2026 Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC24117348

2. resolved Feb 12, 2026, 11:28 PM UTC

   The issue affecting the multiples services has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time:16:18 GMT 12 February 2026 Reported End Time: 16:23 GMT 12 February 2026 Impact: Customers are now able to use these services as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC24117348

3. postmortem Feb 20, 2026, 04:23 AM UTC

   Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-10098)

Read the full incident report →

Started Feb 04, 2026, 05:01 PM UTC· resolved Feb 05, 2026, 11:34 AM UTC

1. investigating Feb 04, 2026, 05:01 PM UTC

   Cybersource is aware of an issue that is currently affecting the onboarding of Acceptance Devices within the Business Center. Acceptance devices boarded to Business Center (BC) may still be usable for transactions in most cases, with exception of devices which use P2PE Security Model in BC. We are investigating the cause and working urgently to resolve the issue. Impact: Clients may experience issues whilst trying to use Business Center features for acceptance device terminal management. Transaction processing is working as expected. Reported Start Time: 3 February 2026 at 07:00 GMT Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: TBD

2. investigating Feb 04, 2026, 06:00 PM UTC

   Cybersource continues to investigate the issue that is affecting the onboarding of Acceptance Devices within the Business Center. Although Acceptance Devices boarded to Business Center may show as "Inactive" and "Pending Setup", they may still be usable for transactions in most cases, with exception of devices which use P2PE Security Model in the BC. We appreciate your patience as we work urgently to resolve the issue. Impact: Clients may experience issues while trying to use Business Center features for acceptance device terminal management. Transaction processing is working as expected. Reported Start Time: 3 February 2026 at 07:00 GMT Next Update: Within 60 minutes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC23957563

3. investigating Feb 04, 2026, 07:00 PM UTC

   Cybersource continues to investigate the issue that is affecting the onboarding of Acceptance Devices within the Business Center. Although Acceptance Devices boarded to Business Center may show as "Inactive" and "Pending Setup", they may still be usable for transactions in most cases, with exception of devices which use P2PE Security Model in the BC. We appreciate your patience as we work urgently to implement a mitigation. Impact: Clients may experience issues while trying to use Business Center features for acceptance device terminal management. Transaction processing is working as expected. Reported Start Time: 3 February 2026 at 07:00 GMT Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC23957563

4. resolved Feb 05, 2026, 11:34 AM UTC

   The issue affecting the onboarding of Acceptance Devices within the Business Center has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time:03 February 2026 at 07:00 GMT Reported End Time: 05 February 2026 at 07:30 GMT Impact: Customers are now able to use the Business Centre features for acceptance device terminal management as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource/Visa Acceptance Solutions Support & Knowledge Base Incident #:INC23957563

5. postmortem Feb 10, 2026, 12:00 AM UTC

   Clients and merchants can access the Post Incident Report with their login credentials at the following link. [Post Incident Report.](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-10028)

Read the full incident report →

Started Jan 30, 2026, 06:36 PM UTC· resolved Jan 30, 2026, 11:51 PM UTC

1. investigating Jan 30, 2026, 06:36 PM UTC

   Cybersource is aware of an issue that is currently affecting the Business Center (BC) Test Environment. We are investigating the cause and working urgently to resolve the issue. Impact: Merchants may not be able to login to the BC Test Environment to perform their business activities. Reported Start Time: 30 January 2026 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: tbd

2. monitoring Jan 30, 2026, 07:12 PM UTC

   A fix has been implemented, and we are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated, and customers are now able to use the Business Center Test Environment as expected. Reported Start Time:30 January 2026 at ~17:59 GMT Reported End Time: 30 January 2026 at ~19:01 GMT Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #:tbd

3. resolved Jan 30, 2026, 11:51 PM UTC

   The issue affecting the Business Center (BC) Test Environment has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time:30 January 2026 at ~17:59 GMT Reported End Time: 30 January 2026 at ~19:01 GMT Impact: Customers are now able to use the Business Center (BC) Test Environment as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center

4. postmortem Feb 02, 2026, 03:04 AM UTC

   Clients and merchants can access the Post Incident Report with their login credentials at the following link. [Post Incident Report.](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-09967)

Read the full incident report →

Started Jan 29, 2026, 07:14 PM UTC· resolved Jan 29, 2026, 11:42 PM UTC

1. investigating Jan 29, 2026, 07:14 PM UTC

   Cybersource is aware of an issue that is currently affecting settlement/batching for some merchants. We are investigating the cause and working urgently to resolve the issue Impact: Some customers may experience funding settlement issues. Reported Start Time: 26 January 2026 at 05:35 GMT Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC23863472

2. identified Jan 29, 2026, 08:01 PM UTC

   We have identified the issue affecting settlement/batching for some merchants. We appreciate your patience as we work urgently to implement a mitigation. Impact: Some customers may experience funding settlement issues. Reported Start Time: 26 January 2026 at 05:35 GMT Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC23863472

3. resolved Jan 29, 2026, 11:42 PM UTC

   The issue affecting settlement/batching for some merchants has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 26 January 2026 at 05:35 GMT Reported End Time: 26 January 2026 at 21:05 GMT Impact: The issue impacting settlement funding has been fully resolved. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC23863472

4. postmortem Jan 30, 2026, 03:42 AM UTC

   Clients and merchants can access the Post Incident Report with their login credentials at the following link. [Post Incident Report.](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-09952)

Read the full incident report →

Started Jan 28, 2026, 11:34 PM UTC· resolved Jan 29, 2026, 03:17 AM UTC

1. investigating Jan 28, 2026, 11:34 PM UTC

   Cybersource is aware of an issue that is currently affecting the Business Center. Some merchants may be experiencing missing transaction data in end-of-day reports. We are investigating the cause and working urgently to resolve the issue. Impact: Some merchants may be experiencing missing transaction data in end-of-day reports for January 26th (and possibly subsequent days.) There is no transactional impact, but affected merchants may want to hold off on (re-)running any affected daily reports until we have resolution. Reported Start Time: 26 January 2026 Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC23841513

2. resolved Jan 29, 2026, 03:17 AM UTC

   The issue affecting the Business Center reports has been fully resolved. CyberSource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 26 January 2026 Reported End Time: 2:40 GMT on 29 January 2026 Impact: Customers are now able to use the Business Center Reports as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #:INC23841513

3. postmortem Jan 29, 2026, 11:06 PM UTC

   Clients and merchants can access the Post Incident Report with their login credentials at the following link. [Post Incident Report.](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-09951)

Read the full incident report →

Started Jan 28, 2026, 07:01 PM UTC· resolved Jan 28, 2026, 07:01 PM UTC

1. resolved Jan 28, 2026, 07:01 PM UTC

   Cybersource was aware of an issue that affected our Sandbox/Testing Environment. Merchants may have experienced transaction timeout/errors. The issue in our Sandbox/Testing Environment has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 28 January 2026 at 10:29 GMT Reported End Time: 28 January 2026 at 16:56 GMT Impact: Merchants should no longer experience transaction timeout/errors in the Sandbox/Testing Environment. Users are now able to process transactions as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: EPS-36092

2. postmortem Jan 29, 2026, 07:43 PM UTC

   Clients and merchants can access the Post Incident Report with their login credentials at the following link. [Post Incident Report.](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-09950)

Read the full incident report →

Started Jan 22, 2026, 10:18 PM UTC· resolved Jan 23, 2026, 07:25 AM UTC

1. identified Jan 22, 2026, 10:18 PM UTC

   Cybersource is aware of an issue that is currently affecting the login process for Business Center. Multiple merchants may experience delays or may not receive the One-Time Passcode (OTP) needed for EBC login or password resets. We have identified this as an issue related to a vendor outage. Our team is actively working with vendor to resolve the email delivery problem. Impact: Users may be unable to login into Business Center portal. Reported Start Time: 22 January 2026 at 19:33 GMT Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC23756851

2. resolved Jan 23, 2026, 07:25 AM UTC

   The issue affecting the Business Center has now been fully resolved. Reported Start Time: 20:01 GMT , 22 January 2026 Reported End Time: 03:15 GMT, 23 January 2026 Impact: Customers are now able to use the Business Center as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC23756851

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Started Jan 21, 2026, 06:01 PM UTC· resolved Jan 21, 2026, 06:58 PM UTC

1. monitoring Jan 21, 2026, 06:01 PM UTC

   Cybersource was aware of an issue that affected Bluefin, a POS terminal service that intermittently failed transactions. The issue is now mitigated and we are monitoring closely to ensure the issue is resolved. Impact: POS transactions that ran through our Bluefin POS terminal product may have failed. Reported Start Time: 21 January 2026 at ~9:50 GMT Reported End Time: 21 January 2026 at 17:47 GMT Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: tbd

2. resolved Jan 21, 2026, 06:58 PM UTC

   The issue that affected Bluefin, a POS terminal service has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 21 January 2026 at ~9:50 GMT Reported End Time: 21 January 2026 at 17:47 GMT Impact: POS transactions processed through our Bluefin terminals are now operating as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC23732732

3. postmortem Jan 27, 2026, 04:35 PM UTC

   Clients and merchants can access the Post Incident Report with their login credentials at the following link. [Post Incident Report.](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-09903)

Read the full incident report →

Started Jan 09, 2026, 10:45 PM UTC· resolved Jan 10, 2026, 02:08 AM UTC

1. investigating Jan 09, 2026, 10:45 PM UTC

   Cybersource is aware of an issue that is currently affecting Token Management within the Business Center. Merchants may be unable to view the Save button on Token Create Screen in Transaction Management. We are currently investigating the cause. Impact: Merchants may be prevented from creating tokens in the Business Center. Reported Start Time: 9 January 2026 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: TBD

2. identified Jan 09, 2026, 11:26 PM UTC

   We have identified the issue affecting Token Management via the Business Center and we appreciate your patience as we work urgently to implement a mitigation. Impact: Merchants may be prevented from creating tokens from within the Business Center. Reported Start Time: 8 January 2026 at 09:53 GMT Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC23559262

3. identified Jan 10, 2026, 12:19 AM UTC

   We have identified the issue affecting Token Management via the Business Center. We continue to work urgently to implement a mitigation, and we appreciate your patience. Impact: Merchants may be prevented from creating tokens from within the Business Center. Reported Start Time: 8 January 2026 at 09:53 GMT Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC23559262

4. monitoring Jan 10, 2026, 12:51 AM UTC

   The issue affecting Token Management within the Business Center is mitigated. We are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated, and customers are now able to use Token Management within the Business Center services as normal. Reported Start Time: 08 January 2026 at 09:53 GMT Reported End Time: 10 January 2026 at 00:20 GMT Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC23559262

5. resolved Jan 10, 2026, 02:08 AM UTC

   The issue affecting Token Management within the Business Center has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 08 January 2026 at 09:53 GMT Reported End Time: 10 January 2026 at 00:20 GMT Impact: Customers are now able to use Token Management within the Business Center services as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC23559262

6. postmortem Jan 12, 2026, 10:26 PM UTC

   Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link: [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-09790)

Read the full incident report →