Business Center Reporting System Disruption

Update timeline

1. investigating Jan 28, 2026, 11:34 PM UTC

   Cybersource is aware of an issue that is currently affecting the Business Center. Some merchants may be experiencing missing transaction data in end-of-day reports. We are investigating the cause and working urgently to resolve the issue. Impact: Some merchants may be experiencing missing transaction data in end-of-day reports for January 26th (and possibly subsequent days.) There is no transactional impact, but affected merchants may want to hold off on (re-)running any affected daily reports until we have resolution. Reported Start Time: 26 January 2026 Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC23841513

2. resolved Jan 29, 2026, 03:17 AM UTC

   The issue affecting the Business Center reports has been fully resolved. CyberSource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 26 January 2026 Reported End Time: 2:40 GMT on 29 January 2026 Impact: Customers are now able to use the Business Center Reports as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #:INC23841513

3. postmortem Jan 29, 2026, 11:06 PM UTC

   Clients and merchants can access the Post Incident Report with their login credentials at the following link. [Post Incident Report.](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-09951)