Multiple Service Disruption

Update timeline

1. monitoring Feb 12, 2026, 05:07 PM UTC

   An issue affecting multiple services has been mitigated. We are monitoring closely to ensure the issue is resolved. Merchants may have experienced failed or delayed transaction processing, including authorization and payment service disruptions. Impact: The issue has been mitigated, and customers are now able to use these services as normal. Reported Start Time: 16:18 GMT 12 February 2026 Reported End Time:16:23 GMT 12 February 2026 Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC24117348

2. resolved Feb 12, 2026, 11:28 PM UTC

   The issue affecting the multiples services has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time:16:18 GMT 12 February 2026 Reported End Time: 16:23 GMT 12 February 2026 Impact: Customers are now able to use these services as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC24117348

3. postmortem Feb 20, 2026, 04:23 AM UTC

   Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-10098)