Resolved after 6 days 8 hours, affecting Acceptance Devices - Gateway Manager, on December 9, 2025.
Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link: [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-09709)
Affected components
Update timeline
- investigating Dec 09, 2025, 01:28 PM UTC
Cybersource has identified an issue affecting the performance of the Payworks Gateway Manager, Transaction Export tool, and we appreciate your patience as we work urgently to implement a mitigation. Impact: Clients may experience issues whilst trying to use Payworks Gateway Manager, Transaction Export tool . Affected users may see “Export failed. Please retry.” Reported Start Time: 19 November 2025 Next Update: As current status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: TBD
- monitoring Dec 15, 2025, 05:40 PM UTC
The issue affecting the performance of the Payworks Gateway Manager and Transaction Export tool services is mitigated. We are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use the Payworks Gateway Manager and Transaction Export tool services as normal. Reported Start Time: 19 November 2025 Reported End Time: 15 December 2025 at 16:48 GMT Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC23226359
- resolved Dec 15, 2025, 09:45 PM UTC
The issue affecting the performance of the Payworks Gateway Manager and Transaction Export tool services has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 19 November 2025 Reported End Time: 15 December 2025 at 16:48 GMT Impact: Customers are now able to use the Payworks Gateway Manager and Transaction Export tool services as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC23226359
- postmortem Dec 15, 2025, 09:45 PM UTC
Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link: [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-09709)
Your product runs on more than Cybersource
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services