Batch Upload Reports Generated 31-Dec-2025 Pacific Time Not Visible in the Business Center

Update timeline

1. investigating Jan 02, 2026, 04:59 PM UTC

   Cybersource is aware of an issue that affected the Business Center. Batch Upload Reports generated on December 31, 2025, Pacific Time are currently unavailable for some merchants. We are investigating the cause and working urgently to resolve the issue. Impact: Some merchants may experience a delay in being able to download some reports. Reported Start Time: tbd Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC23457205

2. resolved Jan 02, 2026, 05:41 PM UTC

   The issue affecting the Business Center has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 31 December 2025 at 16:00 GMT Reported End Time: 2 January 2026 at 16:51 GMT Impact: Customers are now able to use the Business Center as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC23457205

3. postmortem Jan 05, 2026, 08:21 PM UTC

   Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-09772).