Business Center–Virtual Terminal Echeck Processing Service Disruption

Update timeline

1. investigating May 05, 2026, 08:36 PM UTC

   Cybersource is aware of an intermittent issue that is currently affecting the Business Center. We are investigating the cause and working urgently to resolve the issue. Impact: Merchants using Virtual Terminal to perform echecks may run into issues with the IP address field which they are not filling in. Reported Start Time: tbd Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: tbd

2. investigating May 05, 2026, 09:27 PM UTC

   Cybersource continues to investigate the intermittent issue that is currently affecting the Business Center. Impact: Merchants using Virtual Terminal to perform e-checks may run into issues with the IP address field which they are not filling in. Reported Start Time: TBD Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: TBD

3. investigating May 05, 2026, 10:31 PM UTC

   Cybersource continues to investigate the intermittent issue that is currently affecting the Business Center. Impact: Merchants using Virtual Terminal to perform e-checks may run into issues with the IP address field which they are not filling in. Reported Start Time: tbd Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: tbd

4. investigating May 05, 2026, 11:43 PM UTC

   Cybersource continues to investigate the intermittent issue that is currently affecting the Business Center. Impact: Merchants may encounter issues related to the IP address field when it is not populated. The impact has been isolated to the TeleCheck platform, and the investigation is still ongoing. Reported Start Time: TBD Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: TBD

5. resolved May 16, 2026, 01:10 AM UTC

   The issue affecting the Business Center has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: TBD Reported End Time: TBD Impact: Customers are now able to use the Business Center as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: EPS-37781

6. postmortem May 21, 2026, 01:37 AM UTC

   Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link [Post Incident Report](https://businesscenter.visaacceptance.com/ebc2/?SalesForce=true&relayUrl=ReturnUrl%3D%2Fknowledgebase%2Fknowledgearticle%2F%3Fcode%3DKA-10720)