Cybersource incident
Payments 2.0 Alt Pay Service Disruption in CAS/TEST
Resolved after 3 hours 41 minutes, affecting Payment Services, on May 5, 2026.
Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-10649)
Affected components
Update timeline
- investigating May 05, 2026, 04:58 PM UTC
Cybersource is aware of an issue that is currently affecting Payments 2.0 Alt Pay Services in CAS/TEST services. We are investigating the cause and working urgently to resolve the issue. Impact: Users may experience payment processing errors. Reported Start Time: 4 May 2026 17:57 GMT Next Update: Within 120 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC25414827
- investigating May 05, 2026, 06:44 PM UTC
-CyberSource teams continue to investigate the issue affecting Payments 2.0 Alt Pay -Services in the CAS/TEST service environment. -We appreciate your patience as we urgently work towards mitigation of the issue. Impact: Users may experience payment processing errors. Reported Start Time: 4 May 2026 17:57 GMT Next Update: 120 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC25414827
- resolved May 05, 2026, 08:39 PM UTC
The issue affecting payments 2.0 Alt Pay Services in the CAS/TEST service environment has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Impact: The issue has been resolved, and users are now able to use 2.0 Alt Pay Services in the CAS/TEST service environment as normal. Reported Start Time: 4 May 2026 17:57 GMT Reported End Time: 4 May 2026 18:26 GMT Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC25414827
- postmortem May 08, 2026, 07:12 PM UTC
Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-10649)
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