Cross River Bank incident

Visa Settlements May Be Delayed

Resolved after 4 hours 28 minutes, affecting Card Payments Settlements and Card Payments Reconciliation Reporting, on October 29, 2026.

resolved Oct 29, 2026, 09:36 PM UTC

Monitoring of the Reconciliation Reports has been completed. No issues were observed as a result of the Visa file delay, and all processing completed successfully. Normal operations have been restored.

Started
Oct 29, 2026, 05:08 PM UTC
Resolved
Oct 29, 2026, 09:36 PM UTC
Duration
4h 28m
Detected by Pingoru
Oct 29, 2026, 05:08 PM UTC

Affected components

Card Payments SettlementsCard Payments Reconciliation Reporting

Update timeline

  1. investigating Oct 29, 2026, 05:08 PM UTC

    Please note that we received a partial file from Visa this morning. We received the corrected FinRec files, but they are still ingesting. Today's Visa Settlements may be delayed

  2. monitoring Oct 29, 2026, 05:59 PM UTC

    Visa Settlement is complete. We will now monitor the generation of the Reconciliation Reports, in case of side effects from the Visa file delay.

  3. resolved Oct 29, 2026, 09:36 PM UTC

    Monitoring of the Reconciliation Reports has been completed. No issues were observed as a result of the Visa file delay, and all processing completed successfully. Normal operations have been restored.

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