Cross River Bank incident
Cross River- Card Payment Services — Visa Transaction Disruption
Resolved after 10 hours 19 minutes, affecting Card Payments Authorization Service, on September 16, 2026.
While our third-party service provider continues to work toward full resolution of the reported issue affecting Visa transactions, our team has monitored our systems throughout the incident and has not identified any impact on payment processing on our end. As Card Payment services on our side are operating normally, we are closing this incident. Should any related impact be observed, we will provide further updates accordingly. We appreciate your patience and understanding.
Affected components
Update timeline
- monitoring Sep 16, 2026, 09:04 PM UTC
Please be advised that Card Payment services are currently experiencing a disruption caused by an incident of a third-party service provider. As a result, some payments made with Visa cards may fail to complete, and customers may experience intermittent errors or delays. Our team is actively monitoring the situation as the provider work toward resolution. Additional updates will be provided as more information becomes available.
- monitoring Sep 16, 2026, 10:19 PM UTC
Our third-party provider's technical teams continue to actively investigate and work toward resolution of the reported issue. Work is ongoing on their end to identify the underlying cause and implement a resolution. This may impact some Visa cardholders' ability to make payments. There are no changes to report at this time. We are closely monitoring the situation and will provide additional information upon resolution or as it becomes available.
- monitoring Sep 16, 2026, 11:44 PM UTC
Investigation in Progress: Our third-party provider's technical teams continue to investigate the reported issue and work toward resolution. This may impact some Visa cardholders' ability to make payments. There are no updates at this time. We continue to monitor the situation and will provide additional information as it becomes available.
- monitoring Sep 17, 2026, 12:59 AM UTC
Investigation in Progress: Our third-party provider's technical teams continue to investigate the reported issue and work toward resolution. This may impact some Visa cardholders' ability to make payments. There are no updates at this time. We continue to monitor the situation and will provide additional information as it becomes available.
- monitoring Sep 17, 2026, 03:05 AM UTC
Investigation in Progress: Our third-party provider's technical teams continue to investigate the reported issue and work toward resolution. This may impact some Visa cardholders' ability to make payments. There are no updates at this time. We continue to monitor the situation and will provide additional information as it becomes available.
- monitoring Sep 17, 2026, 03:52 AM UTC
Investigation in Progress: Our third-party provider's technical teams continue to investigate the reported issue and work toward resolution. This may impact some Visa cardholders' ability to make payments. There are no updates at this time. We continue to monitor the situation and will provide additional information as it becomes available.
- monitoring Sep 17, 2026, 05:01 AM UTC
We are continuing to monitor for any further issues.
- monitoring Sep 17, 2026, 06:11 AM UTC
We are continuing to monitor for any further issues.
- resolved Sep 17, 2026, 07:24 AM UTC
While our third-party service provider continues to work toward full resolution of the reported issue affecting Visa transactions, our team has monitored our systems throughout the incident and has not identified any impact on payment processing on our end. As Card Payment services on our side are operating normally, we are closing this incident. Should any related impact be observed, we will provide further updates accordingly. We appreciate your patience and understanding.
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